# Microsoft Dynamics 365

Microsoft Dynamics 365 is a suite of CRM and ERP business applications from Microsoft covering sales, marketing, customer service, contact center, field service, finance, supply chain and operations. The apps include prebuilt AI agents, such as sales qualification and case management agents, and custom agents can be built with Copilot Studio. Business Central serves small and medium businesses as an ERP system.

Page: https://slateindex.ai/brand/microsoft-dynamics-365 · data of 2026-11-02

## Facts

- Headquarters: Redmond, Washington, USA
- Employees: 5,000+
- Company type: Division of Microsoft
- Best for: Organizations already using Microsoft 365 that want CRM and ERP apps in one suite.
- Compliance: ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 1, SOC 2, SOC 3

## Products

- Dynamics 365 Sales: CRM for managing leads and deals with AI assistance and sales agents.
- Dynamics 365 Customer Insights: Customer data and personalized customer journey marketing.
- Dynamics 365 Customer Service: Case management and service automation with generative AI.
- Dynamics 365 Contact Center: Contact center as a service with voice, chat and social channels.
- Dynamics 365 Field Service: Frontline service management with scheduling, IoT and mixed reality.
- Dynamics 365 Finance: Financial management with AI and automation.
- Dynamics 365 Supply Chain Management: Supply chain planning and operations with AI-powered insights.
- Dynamics 365 Project Operations: Project management including time, expense and approvals.
- Dynamics 365 Commerce: Commerce application within the Dynamics 365 suite.
- Dynamics 365 Human Resources: HR application within the Dynamics 365 suite.
- Dynamics 365 Business Central: AI-powered ERP for small and medium businesses.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| ERP | 3 of 37 | 46.5 | 57 |
| CRM | 5 of 39 | 30.7 | 35 |
| Accounting Software | 8 of 48 | 8.0 | 15 |
| Sales Engagement | 13 of 59 | 7.1 | 14 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 60.9 | 92.6% |
| google_ai_mode | 47.0 | 70.4% |
| perplexity | 31.5 | 48.1% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Microsoft Dynamics 365 AI visibility profile”, https://slateindex.ai/brand/microsoft-dynamics-365, data of 2026-11-02. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).