# Mitel

Mitel's contact center products include MiContact Center Enterprise, MiContact Center Business and Mitel CX. MiContact Center Enterprise can be deployed on-premises, virtualized in a customer data center, hybrid, or in private or public cloud. Mitel CX is an AI-powered omnichannel platform offered as cloud, on-premises or hybrid.

Page: https://slateindex.ai/brand/mitel · data of 2026-11-03

## Facts

- Founded: 1972
- Headquarters: Kanata, Ontario, Canada
- Employees: 1,001–5,000
- Latest funding: New funding on emergence from creditor protection
- Deployment: On-premises, virtualized in your data center, hybrid, or private or public cloud
- Best for: Large organizations and businesses that want rapid cloud deployment
- Compliance: FedRAMP, HIPAA, GDPR, SOC 2

## Products

- MiContact Center Enterprise: Contact center deployable on-premises, virtualized, hybrid or in private or public cloud, supporting up to 30,000 concurrent agents according to Mitel.
- MiContact Center Business: Contact center for businesses that want rapid cloud deployment, with built-in GenAI tools.
- Mitel CX: AI-powered omnichannel contact center platform offered as cloud, on-premises or hybrid.
- Genesys + Mitel: Genesys contact center offered with Mitel, backed by Mitel managed services, for large organizations.
- MiContact Center Management and Reporting Applications (Legacy): Management and reporting applications for MiContact Center, listed as legacy by Gartner.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 48 of 48 | 0.0 | 0 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Mitel AI visibility profile”, https://slateindex.ai/brand/mitel, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).