# Nextiva

Nextiva is a business communications and customer experience platform that combines business phone, a contact center, live chat, email, social messaging and video meetings. Its NEXT platform keeps one customer history across channels for both staff and AI. XBert is an AI agent that answers calls and chats, books appointments and routes conversations to the team.

Page: https://slateindex.ai/brand/nextiva · data of 2026-11-03

## Facts

- Founded: 2008
- Headquarters: Scottsdale, Arizona, USA
- Employees: 1,001–5,000
- Company type: Private, independent
- Latest funding: First external funding round (Goldman Sachs Asset Management)
- Deployment: Cloud
- Best for: Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform.
- Compliance: SOC 2, ISO/IEC 27001, HIPAA, PCI DSS

## Products

- NEXT Platform: Unified communications and CX platform connecting every channel, customer record and workflow, with AI.
- XBert AI: AI employee that answers calls, handles chats and texts, books appointments and routes to staff.
- Contact Center: Omnichannel customer experience platform for contact center teams.
- Business Phone: Phone service for businesses of any size.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 9 of 48 | 15.7 | 28 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 8.1 | 19.2% |
| google_ai_mode | 6.8 | 14.8% |
| perplexity | 32.0 | 70.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Nextiva AI visibility profile”, https://slateindex.ai/brand/nextiva, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).