# osTicket

osTicket is an open-source, web-based support ticketing system developed by Enhancesoft. It routes inquiries created via email, web forms and API into tickets, with ticket filters, configurable help topics, a customer support portal, service level agreements and dashboard reports. It is free to download and typically self-hosted, with a cloud-hosted edition offered as SupportSystem.

Page: https://slateindex.ai/brand/osticket · data of 2026-11-03

## Facts

- Headquarters: Alexandria, Louisiana
- Company type: Division of Enhancesoft
- Deployment: Self-hosted (free download) or cloud-hosted via SupportSystem
- Best for: Small businesses wanting a free, customizable ticketing system they can host themselves

## Products

- osTicket: Free, self-hosted open-source help desk ticketing system.
- SupportSystem: Cloud-hosted help desk edition offered with a 30-day free trial.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 35 of 37 | 0.3 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “osTicket AI visibility profile”, https://slateindex.ai/brand/osticket, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).