# Pendo

Pendo is a product experience platform that collects how users and AI agents use a software product, including what they do, what they say, and how the product performs. It combines product analytics, session replay, in-app guides, sentiment surveys, and agent analytics in one platform. Product teams use it to find friction, guide users in the app without engineering work, and measure the results of what they ship.

Page: https://slateindex.ai/brand/pendo · data of 2026-11-03

## Facts

- Founded: 2013
- Headquarters: Raleigh, North Carolina
- Employees: 501–1,000
- Company type: Private, venture-backed
- Latest funding: Series F
- Deployment: Cloud, multi-tenant on Google Cloud Platform
- Best for: Product and digital teams at companies from B2B startups to Fortune 500 enterprises that want to accelerate software and feature adoption
- Compliance: SOC 2 Type 2, GDPR, HIPAA, PCI DSS, TX-RAMP

## Products

- Product Analytics: Tracks how users and agents move through web and mobile apps without manual event tagging.
- Guides: In-app guidance and notifications that help users, with no engineering required.
- Session Replay: Lets teams watch the exact user sessions behind drop-offs and rage clicks.
- Sentiment: In-app NPS, CSAT and product-market fit surveys with AI analysis of open-text feedback.
- Agent Analytics: Measures adoption, usage and failure points of AI agents.
- Predict: Churn prediction models for RevOps, Sales, Marketing and Customer Success.
- Orchestrate: Journey orchestration of notifications and guides against business goals.
- Leo and MCP: Pendo's built-in AI assistant and MCP server for asking questions of product data.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Product Analytics | 5 of 30 | 25.2 | 40 |
| Web Analytics | 33 of 45 | 1.0 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 36.7 | 66.7% |
| google_ai_mode | 19.1 | 37.0% |
| perplexity | 19.8 | 44.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Pendo AI visibility profile”, https://slateindex.ai/brand/pendo, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).