# ProProfs Chat

ProProfs Chat is a live chat and AI customer service agent for websites and online stores. Its AI agents are trained on a company's website, help center, uploaded files and FAQs, cite their sources, and can complete tasks such as updating Shopify orders or sending Slack or email notifications. The product also offers sentiment analysis, churn-risk scoring and automatic chat summaries.

Page: https://slateindex.ai/brand/proprofs-chat · data of 2026-11-03

## Facts

- Headquarters: Santa Monica, California
- Company type: Division of ProProfs
- Latest funding: Financing (type and amount not stated)
- Deployment: Web-based; added to a website by pasting a code snippet, and also available as a Shopify app.
- Best for: Teams that want live chat and AI support agents on a website, including Shopify and Magento stores

## Products

- Live Chat: Website live chat with canned responses, chat transfers, proactive chat invitations and visitor monitoring.
- AI Customer Service Agent: AI agents trained on your content that answer questions, take actions, flag sentiment and churn risk, and summarize chats.
- Omnichannel Inbox: One inbox for website chat, Facebook, WhatsApp, Instagram, SMS, and audio or video chat.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 24 of 44 | 1.5 | 4 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.1 | 3.7% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 3.5 | 11.1% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “ProProfs Chat AI visibility profile”, https://slateindex.ai/brand/proprofs-chat, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).