# ProProfs Help Desk

ProProfs Help Desk is a ticketing and shared-inbox product that turns emails, live chat messages, social messages and web forms into tickets. It assigns tickets to agents, offers canned responses, and tracks response and resolution times. AI features draft replies, summarize threads and resolve routine tickets, and the product connects to ProProfs Live Chat and Knowledge Base.

Page: https://slateindex.ai/brand/proprofs-help-desk · data of 2026-11-03

## Facts

- Headquarters: Santa Monica, California
- Employees: 201–500
- Deployment: Cloud-hosted
- Best for: Small teams needing email ticketing, and growing businesses that want omnichannel support and AI.

## Products

- ProProfs Help Desk: AI-powered ticketing and shared inbox for email, chat, social and web form tickets.
- AI Agent: Reads, decides and closes routine tickets on its own, trained on your support data.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 33 of 37 | 0.6 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 1.7 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “ProProfs Help Desk AI visibility profile”, https://slateindex.ai/brand/proprofs-help-desk, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).