# ProProfs Knowledge Base

ProProfs Knowledge Base is cloud-hosted software for building a customer help center and an internal knowledge base. It covers public help centers, internal wikis, product documentation, and SOPs. It offers an API and integrates with Zendesk, Salesforce, Freshdesk, Slack, and Microsoft Teams.

Page: https://slateindex.ai/brand/proprofs-knowledge-base · data of 2026-11-03

## Facts

- Headquarters: Santa Monica, California
- Employees: 201–500
- Deployment: Cloud hosted, with no installation

## Products

- ProProfs Knowledge Base: Customer help center and internal knowledge base software for public help centers, internal wikis, product documentation, and SOPs.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Knowledge Management | 43 of 52 | 0.7 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 2.0 | 3.7% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “ProProfs Knowledge Base AI visibility profile”, https://slateindex.ai/brand/proprofs-knowledge-base, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).