# Salesforce

Salesforce is a cloud CRM platform covering sales, customer service, marketing, commerce, analytics and integration. Its products include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Data 360, Tableau, MuleSoft, Slack and the Agentforce platform for building and running AI agents. It sells per-user licenses and consumption-based Flex Credits, and also offers low-code and pro-code app development on the Salesforce Platform.

Page: https://slateindex.ai/brand/salesforce · data of 2026-11-03

## Facts

- Founded: 1999
- Headquarters: San Francisco, California
- Employees: 5,000+
- Company type: Public (NYSE: CRM)
- Deployment: Cloud (SaaS)
- Best for: Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform
- Compliance: ISO 27001:2022, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3, HITRUST

## Products

- Agentforce: Platform for building, deploying and running AI agents for customers and employees.
- Sales Cloud: Sales pipeline, forecasting and sales process management.
- Service Cloud: Customer support case management across channels.
- Marketing Cloud: Building and personalizing campaigns and customer journeys.
- Commerce Cloud: B2C and B2B digital commerce, order management and payments.
- Data 360: Unifies and harmonizes enterprise data across systems with Zero Copy integration.
- Tableau: Analytics and dashboards.
- MuleSoft: Connects apps, data and devices in the cloud or on-premises.
- Slack: Shared workspace for people and agents.
- Informatica: Connects, cleans and governs data across 50,000+ sources.
- Field Service and Operations: Tools for field technicians and operations.
- Revenue Cloud: Revenue and lead-to-cash process management.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Field Service Management | 1 of 39 | 46.2 | 48 |
| CRM | 2 of 39 | 60.0 | 57 |
| Marketing Automation | 3 of 46 | 39.3 | 49 |
| Contact Center | 3 of 48 | 34.9 | 43 |
| Proposals & Contracts | 3 of 55 | 29.9 | 37 |
| AI Agents | 3 of 80 | 28.7 | 40 |
| Sales Enablement | 4 of 56 | 37.1 | 52 |
| Sales Engagement | 5 of 59 | 47.2 | 62 |
| Help Desk | 7 of 37 | 22.9 | 34 |
| Email Marketing | 7 of 55 | 21.9 | 27 |
| E-Commerce Platforms | 7 of 43 | 16.7 | 23 |
| Business Intelligence | 8 of 47 | 19.5 | 23 |
| Low-Code & No-Code | 8 of 43 | 17.1 | 27 |
| Live Chat & AI Support | 9 of 44 | 17.5 | 21 |
| Identity & Access Management | 12 of 37 | 6.6 | 5 |
| Knowledge Management | 14 of 52 | 7.6 | 16 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 47.4 | 59.3% |
| google_ai_mode | 38.5 | 55.6% |
| perplexity | 52.6 | 63.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Salesforce AI visibility profile”, https://slateindex.ai/brand/salesforce, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).