# ServiceMax

ServiceMax is field service management software from PTC. It covers work orders, scheduling and dispatch, mobile technician tools, asset service management and parts management. It runs on Salesforce and is delivered as cloud software. Reviewers praise its job scheduling and field work order capabilities and report occasional sync and performance slowdowns.

Page: https://slateindex.ai/brand/servicemax · data of 2026-11-03

## Facts

- Company type: Division of PTC
- Latest funding: Growth funding
- Deployment: Cloud-based
- Compliance: ISO 27001

## Products

- Work orders: Creating and managing field service work orders.
- Scheduling and dispatch: Scheduling and dispatching technicians to jobs.
- Mobile technician tools: Mobile tools for field technicians to update job details.
- Asset service management: Managing service for customer assets.
- Parts management: Managing parts used in field service.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Field Service Management | 12 of 39 | 10.6 | 20 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 8.9 | 25.9% |
| google_ai_mode | 12.4 | 22.2% |
| perplexity | 10.4 | 25.9% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “ServiceMax AI visibility profile”, https://slateindex.ai/brand/servicemax, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).