# Smartsupp

Smartsupp is a live chat and chatbot platform for websites and online stores. It puts live chat, WhatsApp, Messenger and email into one inbox, with chatbot flows and lead capture. Mira AI, its AI shopping assistant, answers common questions and recommends products, and hands conversations to a human operator when needed.

Page: https://slateindex.ai/brand/smartsupp · data of 2026-11-03

## Facts

- Founded: 2013
- Headquarters: Brno, Czech Republic
- Employees: 11–50
- Company type: Division of ABUGO
- Latest funding: About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up
- Deployment: Web dashboard, with iPhone/iPad and Android apps
- Best for: Online shops and websites, from solo operators to teams with several agents
- Compliance: WCAG 2.1 AA (chat box)

## Products

- Live Chat: Real-time chat widget for websites and online stores
- Chatbots: Automated chatbot flows for all or part of customer interactions
- Lead Generation: Captures visitor leads 24/7 for the sales team to follow up
- AI Engage: AI-driven messages timed to visitor behaviour
- Mira AI: AI shopping assistant that recommends products and answers common questions, with handover to a human operator

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 23 of 44 | 1.7 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 3.1 | 3.7% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 2.0 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Smartsupp AI visibility profile”, https://slateindex.ai/brand/smartsupp, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).