# SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based IT service management platform that needs no servers or software to maintain. It covers ITIL-ready incident, problem, change and release management, along with a service catalog, CMDB, IT asset discovery, software license management and a self-service portal. The product originated as Samanage, a cloud ITSM company that SolarWinds acquired.

Page: https://slateindex.ai/brand/solarwinds-service-desk · data of 2026-11-03

## Facts

- Headquarters: Austin, Texas (parent SolarWinds)
- Employees: 1,001–5,000
- Company type: Division of SolarWinds
- Latest funding: $30M Series D led by Morgan Stanley Expansion Capital
- Deployment: Cloud-based, with servers hosted on AWS in the USA, the EU and Australia.
- Best for: Small teams seeking lightweight, good-value ITSM
- Compliance: ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2

## Products

- Core ITSM: ITIL-ready incident, problem, change and release management.
- Asset management: IT asset discovery, software license management and a Windows inventory agent that can be deployed silently across machines.
- Service catalog and self-service portal: Service catalog with a self-service portal for end users.
- SLA management and CMDB: Service level agreement management and a configuration management database.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 29 of 37 | 0.9 | 3 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.9 | 3.7% |
| google_ai_mode | 0.9 | 3.7% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “SolarWinds Service Desk AI visibility profile”, https://slateindex.ai/brand/solarwinds-service-desk, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).