# Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk is a cloud-hosted IT help desk run by Spiceworks, which is owned by Ziff Davis. It covers ticket management, an end-user self-service portal, and a mobile app for end users and technicians. The free product links inventory assets to support tickets. It replaced the Spiceworks desktop help desk, which was shut down at the end of 2021.

Page: https://slateindex.ai/brand/spiceworks-cloud-help-desk · data of 2026-11-03

## Facts

- Headquarters: Austin, Texas
- Company type: Division of Ziff Davis
- Latest funding: Series E
- Deployment: Cloud (hosted by Spiceworks)
- Best for: Small IT teams that want a free help desk

## Products

- Ticket management: Creating, tracking and resolving IT support tickets.
- Self-service portal: Portal where end users submit and follow requests.
- Mobile app: App for end users and technicians to work with tickets.
- Inventory linking: Links inventory assets to support tickets.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 16 of 37 | 3.6 | 7 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 4.3 | 7.4% |
| perplexity | 6.5 | 18.5% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Spiceworks Cloud Help Desk AI visibility profile”, https://slateindex.ai/brand/spiceworks-cloud-help-desk, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).