# Sprinklr

Sprinklr is an AI-native customer experience platform sold as four product suites: Sprinklr Service for omnichannel contact center work, Sprinklr Social, Sprinklr Insights and Sprinklr Marketing. The suites share one Unified-CXM platform that connects conversations across more than 30 voice, social and digital channels. AI agents, a copilot and workflow automation are built into the platform.

Page: https://slateindex.ai/brand/sprinklr · data of 2026-11-02

## Facts

- Founded: 2009
- Headquarters: New York, NY, USA
- Employees: 1,001–5,000
- Company type: Public (NYSE: CXM)
- Latest funding: Initial public offering (NYSE: CXM)
- Best for: Large enterprises that run social, marketing, customer feedback and contact center teams and want them on one platform.
- Compliance: ISO/IEC 27001, SOC 1, SOC 2, SOC 3, PCI DSS, FedRAMP LI-SaaS, HIPAA, CSA STAR Level 1, TISAX, C5

## Products

- Sprinklr Service: AI contact center platform for inbound and outbound support across voice, social and digital channels.
- Sprinklr Social: Social publishing, engagement, listening and advertising across 30+ digital and social channels.
- Sprinklr Insights: Consumer, product and market insights from social and customer conversations, including social listening and competitive benchmarking.
- Sprinklr Marketing: Campaign planning, content lifecycle management and social advertising for global marketing teams.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Social Media Management | 8 of 51 | 16.4 | 23 |
| Contact Center | 29 of 48 | 1.9 | 6 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 17.8 | 33.3% |
| google_ai_mode | 20.9 | 33.3% |
| perplexity | 10.4 | 18.5% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Sprinklr AI visibility profile”, https://slateindex.ai/brand/sprinklr, data of 2026-11-02. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).