# Stonly

Stonly is a knowledge management platform for customer service. It lets teams create articles and interactive step-by-step guides that adapt to each person's situation. The guides are delivered through help desk integrations such as Zendesk and Salesforce, embedded on websites and apps with no-code triggers, and paired with AI answers.

Page: https://slateindex.ai/brand/stonly · data of 2026-11-03

## Facts

- Founded: 2018
- Headquarters: Paris, France
- Employees: 51–200
- Company type: Private, venture-backed
- Latest funding: Series A
- Best for: Customer support teams that need step-by-step guidance for agents and self-serve knowledge for customers
- Compliance: HIPAA, GDPR, SOC 2 Type 2

## Products

- Interactive Guides: Step-by-step guides with choices and paths, embeddable on web pages, in apps and in help desks.
- Knowledge Base: Customer service knowledge base combining standard articles with interactive guides.
- AI Answers: AI answers built on structured Stonly guides, with cited sources.
- Knowledge Agents: AI agents that check knowledge against source material and incoming tickets and draft updates for review.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Knowledge Management | 19 of 52 | 4.5 | 8 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.9 | 7.4% |
| google_ai_mode | 8.5 | 18.5% |
| perplexity | 3.1 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Stonly AI visibility profile”, https://slateindex.ai/brand/stonly, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).