# SugarCRM

SugarCRM is a CRM and sales platform for B2B companies, with a focus on manufacturing, wholesale and distribution. It combines sales automation, ERP-connected revenue intelligence, customer service and marketing automation. Domain-specific AI flags at-risk deals, surfaces opportunities and recommends next steps, and no-code/low-code configuration lets teams adapt workflows.

Page: https://slateindex.ai/brand/sugarcrm · data of 2026-11-03

## Facts

- Founded: 2004
- Employees: 501–1,000
- Company type: Private, PE-backed (Accel-KKR)
- Latest funding: Private equity (Accel-KKR)
- Deployment: Cloud (SugarCloud) and on-premise
- Best for: Mid-market B2B companies in manufacturing, wholesale and distribution that need CRM connected to their ERP.
- Compliance: SOC 2 Type II, ISO/IEC 27001:2022, CSA STAR, GDPR, CCPA

## Products

- Sugar Sell: Sales force automation for B2B sales teams.
- Sugar Serve: Customer service module.
- Sugar Market: Marketing automation module.
- sales-i: ERP-connected revenue intelligence, acquired in May 2024.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| CRM | 25 of 39 | 1.7 | 5 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 2.1 | 8.3% |
| google_ai_mode | 1.3 | 3.7% |
| perplexity | 1.9 | 7.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “SugarCRM AI visibility profile”, https://slateindex.ai/brand/sugarcrm, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).