# SysAid

SysAid is an IT service management (ITSM) platform that combines incident, request, change and problem management, CMDB, asset management and SLAs with agentic AI. Its AI agents and Copilot chatbot resolve tickets, fulfill requests and build automations, with every AI action logged against rules the customer sets. It is sold in Professional and Enterprise plans with AI included.

Page: https://slateindex.ai/brand/sysaid · data of 2026-11-03

## Facts

- Founded: 2002
- Headquarters: Toronto, Ontario, Canada
- Employees: 201–500
- Company type: Private, private equity-backed
- Latest funding: Private equity
- Deployment: Cloud (SaaS), with optional private AWS instance
- Best for: IT teams at growing and enterprise organizations wanting ITSM with AI that acts on tickets
- Compliance: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II

## Products

- SysAid Service Management: ITSM covering incident, request, change and problem management, knowledge base, SLAs and workflows.
- SysAid Copilot: AI chatbot for end users and agents that resolves issues, drafts messages and runs AI agents.
- SysAid Agentic AI: 100+ prebuilt AI agents plus a no-code AI agent builder that act across SysAid and connected systems.
- Asset Management and CMDB: Inventory, network discovery, asset monitoring and a CMDB mapping assets, services and systems.
- License Manager: Manages software and service contracts and SaaS licenses with renewal reminders and spend insights.
- BI Analytics: Embedded Qlik-powered dashboards and benchmarking of service data.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 23 of 37 | 1.6 | 4 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.9 | 7.4% |
| google_ai_mode | 3.0 | 7.4% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “SysAid AI visibility profile”, https://slateindex.ai/brand/sysaid, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).