# Talkdesk CX Cloud

Talkdesk CX Cloud is a cloud-native contact center platform for voice and digital channels. It runs AI agents and human agents on one shared platform, working from the same customer context and enterprise knowledge. Customers use it for tasks such as appointment changes, order tracking, card authorization and proactive travel notifications.

Page: https://slateindex.ai/brand/talkdesk-cx-cloud · data of 2026-11-03

## Facts

- Founded: 2011
- Headquarters: San Francisco, CA
- Employees: 1,001–5,000
- Company type: Private, venture-backed
- Latest funding: Series D
- Deployment: Cloud native
- Best for: Global enterprises that want AI agents and human agents managed on one contact center platform.
- Compliance: ISO 22301, ISO/IEC 42001, BSI C5, SOC 2, ISO 27001, ISO 27701, PCI DSS Level 1, HIPAA, GDPR

## Products

- Talkdesk CX Cloud: Cloud-native end-to-end global contact center solution.
- Talkdesk CXA: Customer Experience Automation with AI agents across the customer experience lifecycle.
- Talkdesk Copilot: AI assistant that listens, guides and supports agents in real time.
- Talkdesk Autopilot: Agentic AI virtual assistant for voice and digital channels that completes tasks and triggers workflows.
- Talkdesk Navigator: AI-powered router that directs customers to an automated or human outcome.
- Interaction & Quality Analytics: AI analytics that transcribe and analyze customer interactions for topics, intent and sentiment.
- Talkdesk Identity: Voice biometrics for real-time caller authentication.
- Agent Builder: Tool for building customer-facing AI agents, launched June 2026.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 5 of 48 | 26.1 | 39 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 33.3 | 61.5% |
| google_ai_mode | 25.2 | 44.4% |
| perplexity | 20.0 | 40.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Talkdesk CX Cloud AI visibility profile”, https://slateindex.ai/brand/talkdesk-cx-cloud, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).