# tawk.to

tawk.to is a live chat and customer messaging platform for websites. It combines live chat, a shared omnichannel inbox, ticketing, a hosted knowledge base, a contacts CRM and AI Assist in one dashboard. Optional paid add-ons include removing the tawk.to branding, AI Assist and hired chat agents.

Page: https://slateindex.ai/brand/tawk-to · data of 2026-11-03

## Facts

- Founded: 2012
- Headquarters: Las Vegas, Nevada, US
- Employees: 201–500
- Company type: Private, bootstrapped
- Latest funding: Series B
- Best for: Businesses of any size that want free live chat with unlimited team members and no per-seat fees.
- Compliance: EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance

## Products

- Live Chat: Real-time chat widget for websites with unlimited team members.
- Omnichannel Inbox: Live chat, email, WhatsApp, Messenger, SMS and more in one shared inbox.
- Ticketing: Tickets attached to the contact record and kept open until resolved.
- Knowledge Base: Hosted help center where customers can find answers themselves.
- Contacts (CRM): Contact records, pipelines and activity across channels.
- AI Assist: AI chatbot that answers routine questions from your knowledge base.
- Hire Chat Agents: Trained human agents who answer chats on behalf of a business.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 6 of 44 | 27.6 | 34 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 25.6 | 37.0% |
| google_ai_mode | 29.4 | 40.7% |
| perplexity | 27.8 | 48.1% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “tawk.to AI visibility profile”, https://slateindex.ai/brand/tawk-to, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).