# Tidio

Tidio is a customer service platform that combines a help desk, live chat, a no-code chatbot builder (Flows) and an AI agent (Lyro). Teams manage chats, email, WhatsApp, Instagram and Messenger conversations in one shared inbox with ticketing workflows. Lyro answers customer questions from the business's own content, recommends products and hands complex cases to human agents. Lyro can also be added to other help desks such as Zendesk or Salesforce.

Page: https://slateindex.ai/brand/tidio · data of 2026-11-03

## Facts

- Founded: 2013
- Headquarters: San Francisco, California, United States
- Employees: 51–200
- Company type: Private, venture-backed
- Latest funding: Series B
- Deployment: Cloud
- Best for: Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan
- Compliance: SOC 2 Type II, GDPR, CCPA, EU-US DPF

## Products

- Lyro AI Agent: AI agent that answers customer questions from the business's content, performs actions and hands off to humans; also sold standalone for other help desks.
- Tidio Help Desk: Multichannel inbox with live chat, email, social messaging and ticketing workflows.
- Flows: No-code visual builder for proactive chat automation, sales flows and lead capture.
- Tidio Agents: Custom AI solutions built by Tidio's experts.
- Hubi AI: AI coworker for on-brand marketing.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 5 of 44 | 29.0 | 41 |
| Help Desk | 21 of 37 | 2.2 | 6 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 44.4 | 74.1% |
| google_ai_mode | 17.4 | 29.6% |
| perplexity | 25.2 | 48.1% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Tidio AI visibility profile”, https://slateindex.ai/brand/tidio, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).