# UJET

UJET is a cloud-native contact center platform that brings voice, chat, SMS, email, social and in-app channels into one agent workspace. It uses AI for self-service, routing, agent coaching and reporting, and its CRM-first design writes customer interaction data to the customer's own CRM rather than storing it on the UJET platform. The company also sells Spiral by UJET for conversational analytics and describes AXO as a layer that connects CX data and back-office systems.

Page: https://slateindex.ai/brand/ujet · data of 2026-11-03

## Facts

- Founded: 2015
- Headquarters: San Francisco, California
- Employees: 201–500
- Company type: Private, venture-backed
- Latest funding: Series D
- Deployment: Cloud-native SaaS
- Best for: Organizations of any size that want AI built into their contact center, including enterprises with premium brands to protect.
- Compliance: SOC 2, HIPAA, PCI

## Products

- UJET contact center platform (CCaaS): Cloud contact center with omnichannel voice, chat, SMS, email, social and in-app channels, an agent desktop, routing and reporting.
- AXO (Agentic Experience Orchestration): A persistent AI layer meant to consolidate CX data, agent tools and back-office systems into one platform.
- Spiral by UJET: Conversational analytics that reviews calls, chats and emails to surface trends, root causes and emerging issues.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 37 of 48 | 0.8 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.0 | 3.9% |
| google_ai_mode | 1.3 | 3.7% |
| perplexity | 0.0 | 0.0% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “UJET AI visibility profile”, https://slateindex.ai/brand/ujet, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).