# Verint

Verint offers customer engagement solutions that are deployed on various cloud platforms. Its module areas cover forecasting and scheduling, real-time work, engagement orchestration, fraud and security, interaction insights, conversational AI, knowledge management, quality and compliance, and experience management.

Page: https://slateindex.ai/brand/verint · data of 2026-11-03

## Facts

- Founded: 1994
- Headquarters: Melville, New York
- Employees: 1,001–5,000
- Company type: Private, private equity-owned
- Latest funding: Post-IPO equity deal with undisclosed investors
- Deployment: Cloud
- Compliance: PCI DSS Level 1 Service Provider, SOC 2, HIPAA HITECH, CMMC Level 1, ISO 27001

## Products

- Forecasting and scheduling: Workforce forecasting and scheduling for contact centers.
- Real-time work: Real-time management of agent work and activity.
- Engagement orchestration: Orchestration of customer engagements across channels.
- Fraud and security: Fraud detection and security for customer interactions.
- Interaction insights: Analytics on customer interactions.
- Conversational AI: Conversational AI for customer engagement.
- Knowledge management: Management of knowledge content for agents and customers.
- Quality and compliance: Quality management and compliance monitoring of interactions.
- Experience management: Measurement and management of customer experience.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 26 of 48 | 2.7 | 6 |
| Knowledge Management | 35 of 52 | 1.9 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.9 | 7.7% |
| google_ai_mode | 1.3 | 3.7% |
| perplexity | 5.0 | 11.1% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Verint AI visibility profile”, https://slateindex.ai/brand/verint, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).