# VICIdial

VICIdial is an open-source contact center platform for inbound, outbound, and blended call handling, with predictive dialing and automated call distribution. Its core engine is Asterisk, and it includes IVR, call recording, monitoring, reporting and analytics, and CRM integration. The software is released under the AGPL and its core features are included at no cost, though hosting and add-on costs still apply. The vendor also offers a hosted service called VICIhost.

Page: https://slateindex.ai/brand/vicidial · data of 2026-11-03

## Facts

- Founded: 2007
- Headquarters: St. Petersburg (Pinellas County), Florida
- Employees: 11–50
- Latest funding: Raised Funding Round
- Deployment: Self-hosted open-source install, pre-configured AWS EC2 image, and managed hosting through VICIhost

## Products

- VICIdial: Open-source contact center platform for inbound, outbound, and blended call handling, with predictive dialing, automated call distribution, and supervisor tools.
- VICIhost: Hosted service offered by Vicidial Group for running VICIdial.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 28 of 48 | 2.0 | 2 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 3.9 | 3.9% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 2.0 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “VICIdial AI visibility profile”, https://slateindex.ai/brand/vicidial, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).