# Vonage

Vonage provides cloud communications in three areas: Communications APIs for adding voice, video and messaging to applications, Unified Communications for business phone and team calling, and Contact Centers for handling customer interactions. Its contact center product uses customer history across channels, AI routing and network-based verification of contacts. Vonage has been a wholly owned subsidiary of Ericsson since 2022.

Page: https://slateindex.ai/brand/vonage · data of 2026-11-03

## Facts

- Founded: 2001
- Headquarters: Holmdel, New Jersey
- Employees: 1,001–5,000
- Company type: Division of Ericsson
- Latest funding: Financing
- Deployment: Cloud
- Compliance: ISO 27001, PCI-DSS, SOC, HITRUST, CSA STAR

## Products

- Communications APIs: Programmable voice, video, messaging and network intelligence APIs for developers building into their own applications.
- Unified Communications: Business phone and team calling across voice, video and messaging, with Vonage Business Communications (VBC) as the product name.
- Vonage Contact Center: Cloud contact center with CRM integration, skills-based routing, supervisor monitoring and a statistics API, formerly NewVoiceMedia.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 31 of 48 | 1.3 | 4 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 1.9 | 7.7% |
| google_ai_mode | 0.9 | 3.7% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Vonage AI visibility profile”, https://slateindex.ai/brand/vonage, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).