# Xurrent

Xurrent, formerly 4me, is a SaaS platform for IT and enterprise service management that combines ITSM, ESM, incident management and response (IMR), and status pages in one system. It includes an embedded AI layer called Sera AI, a built-in iPaaS for integrations, and on-call scheduling and alerting. Departments such as HR, Facilities, Finance and Legal can run their service requests on the same platform as IT.

Page: https://slateindex.ai/brand/xurrent · data of 2026-11-03

## Facts

- Founded: 2010
- Headquarters: Austin, Texas, United States
- Employees: 51–200
- Company type: Private, venture-backed
- Latest funding: Growth equity (PSG)
- Deployment: Cloud (multi-tenant SaaS)
- Best for: Mid-size and large organizations and MSPs that want IT service management, enterprise service management and incident response on one platform.
- Compliance: ISO 27001, ISO 27018, SOC 2 Type II, BSI C5

## Products

- Xurrent ITSM: AI-powered IT service management with service desk, workflow automation and SLA management.
- Xurrent ESM: Enterprise service management for HR, Facilities, Finance and other departments.
- Xurrent IMR: Incident management and response with alerting, on-call scheduling, escalations and postmortems.
- Status Pages: Communicates service health to stakeholders in real time.
- iPaaS: Built-in integration platform for connecting Xurrent to other tools.
- Sera AI: Embedded AI agents, virtual agent and AI SRE teammate across the platform.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Help Desk | 19 of 37 | 2.4 | 5 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 4.6 | 11.1% |
| perplexity | 2.6 | 7.4% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Xurrent AI visibility profile”, https://slateindex.ai/brand/xurrent, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).