# Yellow.ai

Yellow.ai is an agentic AI platform for customer and employee service automation. It builds AI agents that hold conversations across voice, chat and email, and it routes between 15+ LLMs. Enterprises connect it to helpdesks and CRMs such as Zendesk, Freshdesk, Salesforce and Genesys.

Page: https://slateindex.ai/brand/yellow-ai · data of 2026-11-03

## Facts

- Founded: 2016
- Headquarters: San Mateo, California, USA
- Employees: 1,001–5,000
- Company type: Private, venture-backed
- Latest funding: Incubator/accelerator (Plug and Play Japan)
- Best for: Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service
- Compliance: ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA

## Products

- Nexus: Universal agentic platform to design, deploy and self-heal AI agent workforces across enterprises.
- Nexus VOX: Enterprise voice AI agents that answer, act and resolve calls in 500+ languages.
- Nexus EDGE: Agentic desktop interface for employee experience automation.
- AI Agent Builder: Builds enterprise AI agents for any channel from natural language prompts.
- Conversational Knowledge Base: Agentic RAG knowledge base for enterprise intelligence.
- AI Copilot: Previews, debugs and optimizes AI agent performance.
- Automated Testing: Tests AI agents before deployment.
- Analytics: Analyzes conversations across voice, chat and email to improve agents.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 40 of 44 | 0.3 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 0.0 | 0.0% |
| google_ai_mode | 0.0 | 0.0% |
| perplexity | 0.9 | 3.7% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Yellow.ai AI visibility profile”, https://slateindex.ai/brand/yellow-ai, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).