# Zendesk

Zendesk is a cloud customer service platform that combines ticketing, messaging and live chat, voice, a knowledge base and reporting in one workspace. It includes AI agents that resolve customer requests autonomously, a Copilot assistant for human agents, quality assurance and workforce management. It also offers employee service (including IT service management) and a contact center product.

Page: https://slateindex.ai/brand/zendesk · data of 2026-11-03

## Facts

- Founded: 2007
- Headquarters: San Francisco, California, United States
- Employees: 5,000+
- Company type: Private, PE-backed (Hellman & Friedman and Permira)
- Latest funding: Take-private (Hellman & Friedman, Permira)
- Deployment: Cloud (SaaS)
- Best for: Support teams from startups to enterprises that need omnichannel ticketing with AI automation
- Compliance: SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus

## Products

- Customer Service: Omnichannel ticketing, messaging, live chat, voice and help center for resolving customer inquiries.
- Employee Service: Service management for internal requests, including IT service management.
- Contact Center: AI-powered contact center across voice and digital channels.
- AI agents: Autonomous agents that resolve issues on any channel, billed per automated resolution.
- Copilot: AI assistant for agents and admins that suggests next steps and drafts responses.
- Quality assurance: Automatic scoring of human and AI agent interactions.
- Workforce Management: Forecasting, staffing and scheduling of agents.
- Forethought AI agents: Self-improving standalone AI agents that work in Zendesk or other service platforms.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Live Chat & AI Support | 1 of 44 | 49.3 | 53 |
| Help Desk | 2 of 37 | 60.4 | 58 |
| Contact Center | 6 of 48 | 19.7 | 31 |
| Knowledge Management | 11 of 52 | 9.4 | 20 |
| CRM | 11 of 39 | 7.1 | 13 |
| AI Agents | 25 of 80 | 4.8 | 6 |
| Sales Engagement | 40 of 59 | 0.4 | 1 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 50.7 | 74.1% |
| google_ai_mode | 51.9 | 66.7% |
| perplexity | 45.2 | 55.6% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Zendesk AI visibility profile”, https://slateindex.ai/brand/zendesk, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).