# Zoom Contact Center

Zoom Contact Center is a contact center product from Zoom Communications, built on the same platform as Zoom Phone, Zoom Meetings and Zoom Chat. It unifies phone, chat, email, SMS, social and video in one agent view, and adds AI tools such as Virtual Agent and real-time agent suggestions.

Page: https://slateindex.ai/brand/zoom-contact-center · data of 2026-11-03

## Facts

- Founded: 2022
- Headquarters: San Jose, California
- Employees: 5,000+
- Company type: Division of Zoom Communications
- Best for: Organizations that already use Zoom for meetings and want contact center on the same platform, including budget-conscious teams.
- Compliance: ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 Type 2, CSA STAR Level 2, FedRAMP Moderate, PCI DSS

## Products

- Contact Center: Omnichannel contact center with phone, chat, email, SMS, social and video unified in a single agent view.
- Virtual Agent: Handles multi-intent customer questions so human agents can focus on higher-value cases.
- AI Expert Assist: Gives agents real-time suggestions, key action highlights and task automation.
- CX Insights: Real-time analytics and conversation insights on customer experience trends.
- New Agent Desktop: Rebuilt contact center workspace that puts customer context, engagement details and AI guidance on one screen.

## Rankings

| Category | Rank | Visibility | Mentions |
|---|---|---|---|
| Contact Center | 17 of 48 | 8.8 | 17 |

## By engine

| Engine | Visibility | Mention rate |
|---|---|---|
| chatgpt | 7.7 | 19.2% |
| google_ai_mode | 5.9 | 14.8% |
| perplexity | 12.8 | 29.6% |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Zoom Contact Center AI visibility profile”, https://slateindex.ai/brand/zoom-contact-center, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).