# Freshworks

Canonical: https://slateindex.ai/brands/freshworks-2

Company: Freshworks.

Explicit SLA policy creation with priority-based response/resolution times and escalation rules

Ranked products: 1
Categories: 1
Best rank: #18
Average visibility: 14.2

## Product portfolio

| Product | Category | Rank | Visibility |
|---|---|---|---|
| Freshservice | Helpdesk | 18 | 14.2 |

Enriched at: 2026-07-15T11:50:14.247258+00:00

Use with attribution: "Source: Slate Index".