# Best Helpdesk Software Ranked by AI Visibility

Canonical: https://slateindex.ai/categories/helpdesk

Snapshot 1784117581674100735 · 2026-07-15 - 2026-07-15

Freshdesk, Zendesk, and HubSpot Service Hub are currently the most visible Helpdesk products in Slate's AI visibility index for the 2026-07-15 - 2026-07-15 window.

| Rank | Product | Brand | Visibility | Mention rate |
|---|---|---|---|---|
| 1 | Freshdesk | Freshworks | 84.6 | 95.0% |
| 2 | Zendesk | Zendesk | 83.1 | 87.5% |
| 3 | HubSpot Service Hub | HubSpot | 66.2 | 75.0% |
| 4 | Intercom | Intercom | 63.9 | 72.5% |
| 5 | Help Scout | Helpscout | 63.1 | 70.0% |
| 6 | Zoho Desk | Zoho | 56.2 | 65.0% |
| 7 | Front | Front | 54.4 | 60.0% |
| 8 | Salesforce Service Cloud | Salesforce | 47.9 | 55.0% |
| 9 | ServiceNow | ServiceNow | 31.9 | 37.5% |
| 10 | HelpDesk | HelpDesk | 31.5 | 37.5% |
| 11 | HappyFox | HappyFox | 26.9 | 32.5% |
| 12 | Gorgias | Gorgias | 25.6 | 30.0% |
| 13 | Jira Service Management | Atlassian | 25.2 | 30.0% |
| 14 | Kayako | Kayako | 23.0 | 27.5% |
| 15 | LiveAgent | LiveAgent | 22.7 | 27.5% |
| 16 | Groove | Groovehq | 18.6 | 22.5% |
| 17 | Hiver | Hiverhq | 14.5 | 17.5% |
| 18 | Freshservice | Freshworks | 14.2 | 17.5% |
| 19 | HelpCrunch | HelpCrunch | 10.2 | 12.5% |
| 20 | BoldDesk | Bold | 10.1 | 12.5% |
| 21 | Help Desk Migration | Helpdeskmigration | 8.9 | 10.0% |
| 22 | Tidio | Tidio | 8.2 | 10.0% |
| 23 | Zammad | Zammad | 6.5 | 7.5% |
| 24 | Halp | Slack | 6.2 | 7.5% |
| 25 | ClearFeed | ClearFeed | 6.2 | 7.5% |
| 26 | HelpSpot | HelpSpot | 6.1 | 7.5% |
| 27 | Pylon | Usepylon | 4.2 | 5.0% |
| 28 | Thena | Thena | 4.1 | 5.0% |
| 29 | Mojo Helpdesk | Mojo | 2.0 | 2.5% |
| 30 | Featurebase | Featurebase | 2.0 | 2.5% |
| 31 | eesel AI | eesel | 2.0 | 2.5% |
| 32 | Mojo | Mojo | 2.0 | 2.5% |
| 33 | HelpLoom | HelpLoom | 2.0 | 2.5% |

## Citation domains

| Domain | Citations | Share |
|---|---|---|
| zendesk.com | 66 | 30.0% |
| helpscout.com | 43 | 20.0% |
| freshworks.com | 40 | 18.0% |
| intercom.com | 37 | 17.0% |
| front.com | 32 | 15.0% |

## Related products

- Freshdesk by Freshworks (#1, 84.6 visibility)
- Zendesk by Zendesk (#2, 83.1 visibility)
- HubSpot Service Hub by HubSpot (#3, 66.2 visibility)
- Intercom by Intercom (#4, 63.9 visibility)
- Help Scout by Helpscout (#5, 63.1 visibility)
- Zoho Desk by Zoho (#6, 56.2 visibility)

Use with attribution: "Source: Slate Index".