# Contact Center AI visibility leaderboard

How ChatGPT, Perplexity, Google AI Mode rank 48 Contact Center brands across 30 buyer prompts.

Page: https://slateindex.ai/category/contact-center · data of 2026-11-03

## Leaderboard

| Rank | Brand | Visibility | Mention rate | Share of voice |
|---|---|---|---|---|
| 1 | Genesys | 52.3 | 65.1% | 8.9% |
| 2 | CXone | 35.9 | 46.5% | 6.3% |
| 3 | Salesforce | 34.9 | 53.8% | 7.3% |
| 4 | Five9 | 28.5 | 45.2% | 6.2% |
| 5 | Talkdesk CX Cloud | 26.1 | 48.9% | 6.7% |
| 6 | Zendesk | 19.7 | 38.8% | 5.3% |
| 7 | Amazon Connect | 18.4 | 37.8% | 4.9% |
| 8 | Aircall | 15.8 | 28.8% | 3.6% |
| 9 | Nextiva | 15.7 | 34.8% | 4.5% |
| 10 | RingCentral | 14.6 | 36.2% | 4.7% |
| 11 | Dialpad | 14.5 | 27.5% | 3.9% |
| 12 | HubSpot | 14.1 | 23.6% | 3.3% |
| 13 | Microsoft Dynamics 365 Contact Center | 12.3 | 22.7% | 2.9% |
| 14 | CloudTalk | 11.5 | 20.0% | 2.4% |
| 15 | Cisco Webex Contact Center | 10.3 | 26.5% | 3.4% |
| 16 | AWS | 9.2 | 26.4% | 3.4% |
| 17 | Zoom Contact Center | 8.8 | 21.2% | 2.8% |
| 18 | Twilio Flex | 8.2 | 25.0% | 3.3% |
| 19 | Zoho | 7.2 | 10.1% | 1.2% |
| 20 | Freshworks | 6.5 | 15.0% | 2.2% |
| 21 | ServiceNow | 5.7 | 13.8% | 1.9% |
| 22 | JustCall | 5.3 | 11.2% | 1.4% |
| 23 | Intercom | 4.0 | 6.3% | 0.8% |
| 24 | 8x8 | 3.6 | 11.2% | 1.4% |
| 25 | Avaya | 3.2 | 7.5% | 1.0% |
| 26 | Verint | 2.7 | 7.5% | 1.0% |
| 27 | Ringover | 2.7 | 3.8% | 0.5% |
| 28 | VICIdial | 2.0 | 2.5% | 0.3% |
| 29 | Sprinklr | 1.9 | 7.5% | 1.0% |
| 30 | CallHippo | 1.9 | 3.7% | 0.4% |
| 31 | Vonage | 1.3 | 5.0% | 0.7% |
| 32 | GoTo Connect | 1.1 | 1.2% | 0.1% |
| 33 | Content Guru | 0.9 | 3.8% | 0.4% |
| 34 | Cresta | 0.9 | 3.8% | 0.4% |
| 35 | Front | 0.9 | 1.3% | 0.1% |
| 36 | Bitrix24 | 0.9 | 1.2% | 0.2% |
| 37 | UJET | 0.8 | 2.5% | 0.4% |
| 38 | Gladly | 0.6 | 1.2% | 0.2% |
| 39 | 3CX | 0.4 | 1.2% | 0.2% |
| 40 | Infobip | 0.3 | 1.3% | 0.1% |
| 41 | Asterisk | 0.0 | 0.0% | 0.0% |
| 42 | FreePBX | 0.0 | 0.0% | 0.0% |
| 43 | GOautodial | 0.0 | 0.0% | 0.0% |
| 44 | Gorgias | 0.0 | 0.0% | 0.0% |
| 45 | Issabel | 0.0 | 0.0% | 0.0% |
| 46 | Kixie | 0.0 | 0.0% | 0.0% |
| 47 | Kustomer | 0.0 | 0.0% | 0.0% |
| 48 | Mitel | 0.0 | 0.0% | 0.0% |

## Prompts

- [What is a contact center platform and when does a company need one?](https://slateindex.ai/prompt/what-is-a-contact-center-platform-and-when-does-a-company-7aazexkonk)
- [How do I choose a contact center platform for a mid-market team?](https://slateindex.ai/prompt/how-do-i-choose-a-contact-center-platform-for-a-mid-market-zr3qkqgysm)
- [What features matter most in a contact center platform?](https://slateindex.ai/prompt/what-features-matter-most-in-a-contact-center-platform-tdtdyzk6s3)
- [What are common mistakes when buying a contact center platform?](https://slateindex.ai/prompt/what-are-common-mistakes-when-buying-a-contact-center-nd6m33vx42)
- [How do companies handle customer calls and messages without a dedicated tool?](https://slateindex.ai/prompt/how-do-companies-handle-customer-calls-and-messages-without-k7blyn3q5p)
- [What is the difference between a contact center platform and Help Desk software?](https://slateindex.ai/prompt/what-is-the-difference-between-a-contact-center-platform-and-l2pikt2uoi)
- [What should a contact center platform integrate with?](https://slateindex.ai/prompt/what-should-a-contact-center-platform-integrate-with-ctnn4fdc72)
- [How long does it take to roll out a contact center platform?](https://slateindex.ai/prompt/how-long-does-it-take-to-roll-out-a-contact-center-platform-rekmgxp426)
- [What are the best Contact Center tools in 2026?](https://slateindex.ai/prompt/what-are-the-best-contact-center-tools-in-2026-pe3uh5kyzc)
- [Top contact center platform options for B2B SaaS companies](https://slateindex.ai/prompt/top-contact-center-platform-options-for-b2b-saas-companies-xr7p42oax7)
- [Best contact center platform for startups](https://slateindex.ai/prompt/best-contact-center-platform-for-startups-zjk7kg4j5o)
- [Best contact center platform for enterprise](https://slateindex.ai/prompt/best-contact-center-platform-for-enterprise-yhrcp2ykzu)
- [Which contact center platform has the best reviews?](https://slateindex.ai/prompt/which-contact-center-platform-has-the-best-reviews-stdktgrppp)
- [Compare the leading Contact Center platforms](https://slateindex.ai/prompt/compare-the-leading-contact-center-platforms-x5lj6dtdjp)
- [Alternatives to the most popular contact center platform](https://slateindex.ai/prompt/alternatives-to-the-most-popular-contact-center-platform-cltr2kxzrq)
- [Best contact center platform with AI features](https://slateindex.ai/prompt/best-contact-center-platform-with-ai-features-gseup36u7o)
- [Most affordable contact center platform that is still reliable](https://slateindex.ai/prompt/most-affordable-contact-center-platform-that-is-still-pzkah2leep)
- [Which Contact Center vendors do analysts recommend?](https://slateindex.ai/prompt/which-contact-center-vendors-do-analysts-recommend-bm22zhyq5x)
- [How much does a contact center platform cost per month?](https://slateindex.ai/prompt/how-much-does-a-contact-center-platform-cost-per-month-fopiwukzqj)
- [Which contact center platform offers a free trial?](https://slateindex.ai/prompt/which-contact-center-platform-offers-a-free-trial-4eqmt7d3x5)
- [Is there a free contact center platform for small teams?](https://slateindex.ai/prompt/is-there-a-free-contact-center-platform-for-small-teams-5jssin6mq2)
- [What is the typical pricing model for Contact Center software?](https://slateindex.ai/prompt/what-is-the-typical-pricing-model-for-contact-center-tr2qwxkzty)
- [Which contact center platform has transparent pricing?](https://slateindex.ai/prompt/which-contact-center-platform-has-transparent-pricing-7pfean4qi6)
- [Which Contact Center tools offer annual discounts?](https://slateindex.ai/prompt/which-contact-center-tools-offer-annual-discounts-oy6l3uukxo)
- [Official website of the top contact center platform vendors](https://slateindex.ai/prompt/official-website-of-the-top-contact-center-platform-vendors-agxmn6pgxv)
- [Where can I sign up for a contact center platform?](https://slateindex.ai/prompt/where-can-i-sign-up-for-a-contact-center-platform-6heolnnqdk)
- [Who makes the most used contact center platform?](https://slateindex.ai/prompt/who-makes-the-most-used-contact-center-platform-ir4p6nby5f)
- [Is 3CX a good contact center platform?](https://slateindex.ai/prompt/is-3cx-a-good-contact-center-platform-mi5njtndld)
- [What are the pros and cons of 8x8?](https://slateindex.ai/prompt/what-are-the-pros-and-cons-of-8x8-ctx7vd4xh2)
- [How much does Amazon Connect cost?](https://slateindex.ai/prompt/how-much-does-amazon-connect-cost-s22g7k2gbs)

## Most cited sources

| Domain | Citations |
|---|---|
| g2.com | 40 |
| nextiva.com | 36 |
| salesforce.com | 30 |
| gartner.com | 27 |
| ringcentral.com | 26 |
| amazon.com | 17 |
| zendesk.com | 16 |
| rankite.com | 14 |
| techtarget.com | 13 |
| capterra.com | 12 |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Contact Center AI visibility leaderboard”, https://slateindex.ai/category/contact-center, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).