# Help Desk AI visibility leaderboard

How ChatGPT, Perplexity, Google AI Mode rank 37 Help Desk brands across 30 buyer prompts.

Page: https://slateindex.ai/category/help-desk · data of 2026-11-03

## Leaderboard

| Rank | Brand | Visibility | Mention rate | Share of voice |
|---|---|---|---|---|
| 1 | Freshworks | 61.5 | 80.2% | 12.9% |
| 2 | Zendesk | 60.4 | 71.6% | 11.6% |
| 3 | Zoho | 35.4 | 54.3% | 8.5% |
| 4 | Help Scout | 29.8 | 51.8% | 8.2% |
| 5 | Intercom | 29.3 | 46.9% | 7.2% |
| 6 | HubSpot | 26.5 | 44.4% | 7.2% |
| 7 | Salesforce | 22.9 | 42.0% | 6.6% |
| 8 | Jira Service Management | 21.4 | 45.7% | 7.2% |
| 9 | HelpDesk | 19.5 | 38.3% | 5.4% |
| 10 | ServiceNow | 12.9 | 22.2% | 3.5% |
| 11 | Front | 6.0 | 14.8% | 2.2% |
| 12 | Gorgias | 4.7 | 13.6% | 2.1% |
| 13 | LiveAgent | 4.6 | 11.1% | 1.7% |
| 14 | HelpSpot | 4.4 | 12.3% | 1.6% |
| 15 | HappyFox | 4.1 | 9.9% | 1.5% |
| 16 | Spiceworks Cloud Help Desk | 3.6 | 8.6% | 1.3% |
| 17 | ManageEngine ServiceDesk Plus | 3.1 | 9.9% | 1.6% |
| 18 | Pylon | 2.7 | 4.9% | 0.8% |
| 19 | Xurrent | 2.4 | 6.2% | 1.1% |
| 20 | Supportbench | 2.3 | 7.4% | 1.1% |
| 21 | Tidio | 2.2 | 7.4% | 1.0% |
| 22 | Hiver | 1.9 | 4.9% | 0.8% |
| 23 | SysAid | 1.6 | 4.9% | 0.9% |
| 24 | Plain | 1.5 | 2.5% | 0.4% |
| 25 | LiveChat | 1.4 | 2.5% | 0.4% |
| 26 | BMC Helix ITSM | 1.3 | 2.5% | 0.4% |
| 27 | Google Sheets | 1.2 | 1.2% | 0.2% |
| 28 | Helply | 1.0 | 2.5% | 0.4% |
| 29 | SolarWinds Service Desk | 0.9 | 3.7% | 0.6% |
| 30 | TeamDynamix | 0.7 | 2.5% | 0.4% |
| 31 | FreeScout | 0.7 | 2.5% | 0.4% |
| 32 | Kustomer | 0.7 | 2.5% | 0.4% |
| 33 | ProProfs Help Desk | 0.6 | 1.2% | 0.2% |
| 34 | Gladly | 0.3 | 1.2% | 0.2% |
| 35 | osTicket | 0.3 | 1.2% | 0.2% |
| 36 | Halo (HaloITSM) | 0.0 | 0.0% | 0.0% |
| 37 | Kayako | 0.0 | 0.0% | 0.0% |

## Prompts

- [What is a help desk platform and when does a company need one?](https://slateindex.ai/prompt/what-is-a-help-desk-platform-and-when-does-a-company-need-jstxrexyzg)
- [How do I choose a help desk platform for a mid-market team?](https://slateindex.ai/prompt/how-do-i-choose-a-help-desk-platform-for-a-mid-market-team-2d5byotq7q)
- [What features matter most in a help desk platform?](https://slateindex.ai/prompt/what-features-matter-most-in-a-help-desk-platform-ujze5qjeos)
- [What are common mistakes when buying a help desk platform?](https://slateindex.ai/prompt/what-are-common-mistakes-when-buying-a-help-desk-platform-idcjwxaayc)
- [How do companies resolve customer tickets without a dedicated tool?](https://slateindex.ai/prompt/how-do-companies-resolve-customer-tickets-without-a-vijb7outqu)
- [What is the difference between a help desk platform and a live chat tool?](https://slateindex.ai/prompt/what-is-the-difference-between-a-help-desk-platform-and-a-tyqofk5lhb)
- [What should a help desk platform integrate with?](https://slateindex.ai/prompt/what-should-a-help-desk-platform-integrate-with-3etrs3jvsk)
- [How long does it take to roll out a help desk platform?](https://slateindex.ai/prompt/how-long-does-it-take-to-roll-out-a-help-desk-platform-uh4mufhkay)
- [What are the best Help Desk tools in 2026?](https://slateindex.ai/prompt/what-are-the-best-help-desk-tools-in-2026-vhgjfzddij)
- [Top help desk platform options for B2B SaaS companies](https://slateindex.ai/prompt/top-help-desk-platform-options-for-b2b-saas-companies-flfea2pwcj)
- [Best help desk platform for startups](https://slateindex.ai/prompt/best-help-desk-platform-for-startups-dtwvhok4eg)
- [Best help desk platform for enterprise](https://slateindex.ai/prompt/best-help-desk-platform-for-enterprise-hbq2nxmmol)
- [Which help desk platform has the best reviews?](https://slateindex.ai/prompt/which-help-desk-platform-has-the-best-reviews-xem2bcyxl3)
- [Compare the leading Help Desk platforms](https://slateindex.ai/prompt/compare-the-leading-help-desk-platforms-hcvv3yk432)
- [Alternatives to the most popular help desk platform](https://slateindex.ai/prompt/alternatives-to-the-most-popular-help-desk-platform-pdv4gsds3a)
- [Best help desk platform with AI features](https://slateindex.ai/prompt/best-help-desk-platform-with-ai-features-jtlo2pf4xo)
- [Most affordable help desk platform that is still reliable](https://slateindex.ai/prompt/most-affordable-help-desk-platform-that-is-still-reliable-msgldmzq2i)
- [Which Help Desk vendors do analysts recommend?](https://slateindex.ai/prompt/which-help-desk-vendors-do-analysts-recommend-ayn7rgyzqi)
- [How much does a help desk platform cost per month?](https://slateindex.ai/prompt/how-much-does-a-help-desk-platform-cost-per-month-rejg5lppcw)
- [Which help desk platform offers a free trial?](https://slateindex.ai/prompt/which-help-desk-platform-offers-a-free-trial-sthmgmok4q)
- [Is there a free help desk platform for small teams?](https://slateindex.ai/prompt/is-there-a-free-help-desk-platform-for-small-teams-qvqfipk6r5)
- [What is the typical pricing model for Help Desk software?](https://slateindex.ai/prompt/what-is-the-typical-pricing-model-for-help-desk-software-bom4bawndy)
- [Which help desk platform has transparent pricing?](https://slateindex.ai/prompt/which-help-desk-platform-has-transparent-pricing-hrrreb7svm)
- [Which Help Desk tools offer annual discounts?](https://slateindex.ai/prompt/which-help-desk-tools-offer-annual-discounts-trcx5sdho3)
- [Official website of the top help desk platform vendors](https://slateindex.ai/prompt/official-website-of-the-top-help-desk-platform-vendors-ry2ecz46r6)
- [Where can I sign up for a help desk platform?](https://slateindex.ai/prompt/where-can-i-sign-up-for-a-help-desk-platform-p22sbddpqb)
- [Who makes the most used help desk platform?](https://slateindex.ai/prompt/who-makes-the-most-used-help-desk-platform-75bdqxmh22)
- [Is Zendesk a good help desk platform?](https://slateindex.ai/prompt/is-zendesk-a-good-help-desk-platform-hr4qa3rph6)
- [What are the pros and cons of Freshworks?](https://slateindex.ai/prompt/what-are-the-pros-and-cons-of-freshworks-tcs7kj3xuw)
- [How much does Intercom cost?](https://slateindex.ai/prompt/how-much-does-intercom-cost-tehkzciwr4)

## Most cited sources

| Domain | Citations |
|---|---|
| helpdesk.com | 59 |
| intercom.com | 53 |
| freshworks.com | 46 |
| zendesk.com | 40 |
| helpscout.com | 26 |
| hubspot.com | 21 |
| zoho.com | 20 |
| capterra.com | 17 |
| g2.com | 17 |
| salesforce.com | 17 |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Help Desk AI visibility leaderboard”, https://slateindex.ai/category/help-desk, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).