# Live Chat & AI Support AI visibility leaderboard

How ChatGPT, Perplexity, Google AI Mode rank 44 Live Chat & AI Support brands across 30 buyer prompts.

Page: https://slateindex.ai/category/live-chat-and-ai-support · data of 2026-11-03

## Leaderboard

| Rank | Brand | Visibility | Mention rate | Share of voice |
|---|---|---|---|---|
| 1 | Zendesk | 49.3 | 65.4% | 11.2% |
| 2 | Intercom | 46.2 | 59.3% | 10.1% |
| 3 | LiveChat | 40.1 | 61.7% | 10.2% |
| 4 | HubSpot | 33.1 | 55.6% | 9.5% |
| 5 | Tidio | 29.0 | 50.6% | 8.2% |
| 6 | tawk.to | 27.6 | 42.0% | 7.1% |
| 7 | Crisp | 22.9 | 39.5% | 6.6% |
| 8 | Freshworks | 22.1 | 42.0% | 7.1% |
| 9 | Salesforce | 17.5 | 25.9% | 4.4% |
| 10 | LiveAgent | 8.5 | 17.3% | 2.7% |
| 11 | Zoho | 6.7 | 14.8% | 2.6% |
| 12 | Comm100 | 5.3 | 13.6% | 2.1% |
| 13 | Gorgias | 5.3 | 11.1% | 1.7% |
| 14 | Help Scout | 4.7 | 12.3% | 2.2% |
| 15 | Zapier | 4.3 | 9.9% | 1.5% |
| 16 | WhatsApp Business | 3.7 | 4.9% | 0.9% |
| 17 | Olark | 3.6 | 8.6% | 1.4% |
| 18 | JivoChat | 2.9 | 6.2% | 0.9% |
| 19 | Chatwoot | 2.4 | 6.2% | 1.0% |
| 20 | Qualified | 2.3 | 2.5% | 0.4% |
| 21 | ServiceNow | 2.1 | 2.5% | 0.4% |
| 22 | Pylon | 1.9 | 2.5% | 0.4% |
| 23 | Smartsupp | 1.7 | 2.5% | 0.4% |
| 24 | ProProfs Chat | 1.5 | 4.9% | 0.7% |
| 25 | LivePerson | 1.5 | 4.9% | 0.9% |
| 26 | Ada | 1.5 | 3.7% | 0.6% |
| 27 | Drift | 1.5 | 3.7% | 0.5% |
| 28 | Netomi | 1.4 | 2.5% | 0.4% |
| 29 | Front | 1.2 | 2.5% | 0.4% |
| 30 | Genesys | 1.0 | 2.5% | 0.4% |
| 31 | Sobot | 0.9 | 3.7% | 0.5% |
| 32 | Botpress | 0.9 | 2.5% | 0.4% |
| 33 | Chatra | 0.9 | 2.5% | 0.4% |
| 34 | Hiver | 0.7 | 2.5% | 0.4% |
| 35 | REVE Chat | 0.7 | 2.5% | 0.4% |
| 36 | Re:amaze | 0.6 | 2.5% | 0.4% |
| 37 | Podium | 0.3 | 1.2% | 0.3% |
| 38 | Pure Chat | 0.3 | 1.2% | 0.2% |
| 39 | HelpCrunch | 0.3 | 1.2% | 0.2% |
| 40 | Yellow.ai | 0.3 | 1.2% | 0.2% |
| 41 | Chaport | 0.0 | 0.0% | 0.0% |
| 42 | Chatway | 0.0 | 0.0% | 0.0% |
| 43 | Forethought | 0.0 | 0.0% | 0.0% |
| 44 | Userlike | 0.0 | 0.0% | 0.0% |

## Prompts

- [What is a live chat tool and when does a company need one?](https://slateindex.ai/prompt/what-is-a-live-chat-tool-and-when-does-a-company-need-one-c5um4lsl6t)
- [How do I choose a live chat tool for a mid-market team?](https://slateindex.ai/prompt/how-do-i-choose-a-live-chat-tool-for-a-mid-market-team-fargbfepw6)
- [What features matter most in a live chat tool?](https://slateindex.ai/prompt/what-features-matter-most-in-a-live-chat-tool-ez7j7muow4)
- [What are common mistakes when buying a live chat tool?](https://slateindex.ai/prompt/what-are-common-mistakes-when-buying-a-live-chat-tool-augjxisjne)
- [How do companies answer customers in real time without a dedicated tool?](https://slateindex.ai/prompt/how-do-companies-answer-customers-in-real-time-without-a-srwikjqiad)
- [What is the difference between a live chat tool and a Contact Center?](https://slateindex.ai/prompt/what-is-the-difference-between-a-live-chat-tool-and-a-7wggeq5cxc)
- [What should a live chat tool integrate with?](https://slateindex.ai/prompt/what-should-a-live-chat-tool-integrate-with-ndymaefdtw)
- [How long does it take to roll out a live chat tool?](https://slateindex.ai/prompt/how-long-does-it-take-to-roll-out-a-live-chat-tool-iwfmu6gzph)
- [What are the best Live Chat & AI Support tools in 2026?](https://slateindex.ai/prompt/what-are-the-best-live-chat-and-ai-support-tools-in-2026-7ot7kfzrhs)
- [Top live chat tool options for B2B SaaS companies](https://slateindex.ai/prompt/top-live-chat-tool-options-for-b2b-saas-companies-malyrx2rrx)
- [Best live chat tool for startups](https://slateindex.ai/prompt/best-live-chat-tool-for-startups-7mkodgqkcy)
- [Best live chat tool for enterprise](https://slateindex.ai/prompt/best-live-chat-tool-for-enterprise-hrdoy4fukp)
- [Which live chat tool has the best reviews?](https://slateindex.ai/prompt/which-live-chat-tool-has-the-best-reviews-vq6afra462)
- [Compare the leading Live Chat & AI Support platforms](https://slateindex.ai/prompt/compare-the-leading-live-chat-and-ai-support-platforms-x2asaosrg6)
- [Alternatives to the most popular live chat tool](https://slateindex.ai/prompt/alternatives-to-the-most-popular-live-chat-tool-ihtxt7m6q7)
- [Best live chat tool with AI features](https://slateindex.ai/prompt/best-live-chat-tool-with-ai-features-euvulvwuey)
- [Most affordable live chat tool that is still reliable](https://slateindex.ai/prompt/most-affordable-live-chat-tool-that-is-still-reliable-p5iro6zdu6)
- [Which Live Chat & AI Support vendors do analysts recommend?](https://slateindex.ai/prompt/which-live-chat-and-ai-support-vendors-do-analysts-recommend-r2qc5zaebh)
- [How much does a live chat tool cost per month?](https://slateindex.ai/prompt/how-much-does-a-live-chat-tool-cost-per-month-52bspk7lxi)
- [Which live chat tool offers a free trial?](https://slateindex.ai/prompt/which-live-chat-tool-offers-a-free-trial-nufmpyhcpv)
- [Is there a free live chat tool for small teams?](https://slateindex.ai/prompt/is-there-a-free-live-chat-tool-for-small-teams-lxqbjbqvsk)
- [What is the typical pricing model for Live Chat & AI Support software?](https://slateindex.ai/prompt/what-is-the-typical-pricing-model-for-live-chat-and-ai-6ptcuewhz5)
- [Which live chat tool has transparent pricing?](https://slateindex.ai/prompt/which-live-chat-tool-has-transparent-pricing-v2evzw2apy)
- [Which Live Chat & AI Support tools offer annual discounts?](https://slateindex.ai/prompt/which-live-chat-and-ai-support-tools-offer-annual-discounts-6xeh3xj2er)
- [Official website of the top live chat tool vendors](https://slateindex.ai/prompt/official-website-of-the-top-live-chat-tool-vendors-skhr3hx4nq)
- [Where can I sign up for a live chat tool?](https://slateindex.ai/prompt/where-can-i-sign-up-for-a-live-chat-tool-4rv7ilre2q)
- [Who makes the most used live chat tool?](https://slateindex.ai/prompt/who-makes-the-most-used-live-chat-tool-r5lvw3qsbd)
- [What are the pros and cons of Help Scout?](https://slateindex.ai/prompt/what-are-the-pros-and-cons-of-help-scout-3r3tqqncyk)
- [Is Hiver a good live chat tool?](https://slateindex.ai/prompt/is-hiver-a-good-live-chat-tool-d3aklqrdlb)
- [How much does HubSpot cost?](https://slateindex.ai/prompt/how-much-does-hubspot-cost-cxrntbmycl)

## Most cited sources

| Domain | Citations |
|---|---|
| hubspot.com | 50 |
| livechat.com | 41 |
| intercom.com | 36 |
| zendesk.com | 30 |
| tidio.com | 29 |
| g2.com | 24 |
| rankite.com | 19 |
| helpscout.com | 16 |
| freshworks.com | 15 |
| capterra.com | 13 |

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Live Chat & AI Support AI visibility leaderboard”, https://slateindex.ai/category/live-chat-and-ai-support, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).