# Insightly CRM Canonical: https://slateindex.ai/products/insightly-crm By Insightly. Best for project management and delivery in B2B Updated: 2026-07-15T15:03:06.179391+00:00 ## Product overview Insightly CRM is a customer relationship management platform for teams that want sales, marketing, service, and project delivery in one system. It is positioned for growing businesses that need a CRM with built-in project management, automation, reporting, and integrations without the complexity of a heavyweight enterprise suite. ## TL;DR - Built for CRM first, with native project management to help teams convert won opportunities into delivery work. - Offers workflow automation, reporting, mobile access, and AppConnect for connecting common business tools. - Used across industries such as professional services, manufacturing, information, finance, consulting, and agencies. - Pricing is published on the official site, with CRM plans starting at $29 per user/month billed annually. - Review platforms describe Insightly as customizable, affordable, and easy to use, while some users note support and navigation challenges. ## Feature catalog ### Core CRM and pipeline management Insightly’s CRM centers on lead, contact, opportunity, and pipeline management, giving teams a place to keep customer data, sales activity, and account context together. The platform emphasizes ease of use and quick setup, with a pipeline-oriented interface designed to help teams move from lead tracking to deal management without a long ramp. It also includes mobile tools and reporting so sellers can work from anywhere and keep leadership informed. For buyers who want a CRM that feels familiar but still flexible, this group is the product’s foundation. - Lead, contact, and opportunity management: Insightly positions its CRM as a single source of truth for customer and pipeline data, including lead status, contact info, emails and calls, deals, and more. Reviewers also call out the platform’s ability to associate one person with multiple companies, opportunities, projects, and tasks, which supports more complex account relationships. - Pipeline workflows and task handling: The platform includes Kanban-style viewing, automated task creation, scheduling, and activity tracking to help teams stay on top of follow-up work. Insightly also describes workflow automation that can create tasks and coordinate updates as deals move through the sales process. - Mobile and reporting tools: Insightly highlights its mobile app, real-time synchronization, business card scanning, and mobile contact and calendar integration. It also offers built-in dashboards, configurable reports, and customizable insight cards to help teams monitor performance and share updates. ### Project delivery and service operations A major part of Insightly’s positioning is that it extends beyond sales into delivery. The product materials repeatedly highlight project management, the ability to convert won opportunities into projects, and workflow automation for post-sale work. Support and ticketing are also part of the broader platform story, giving teams a path to manage customer requests and service interactions in the same environment. This makes the product especially relevant to teams that sell a service and then need to deliver that service inside the same CRM workflow. - Native project management: Insightly says users can convert won opportunities to projects and manage project work natively. The comparison pages also describe project management as a strong area for the product, especially relative to CRMs that require add-ons or external tools for delivery work. - Service and ticketing capabilities: The product website includes support and ticketing as a core solution area, with ticket management, knowledge base, support portals, and SLA tracking. This suggests Insightly is designed for teams that need customer service workflows alongside CRM data. - Post-sale workflow automation: Insightly’s materials describe configurable, automated workflows that help teams manage delivery work after the sale. Reviewers also mention onboarding sequences and streamlined activity sets, which points to value for teams with recurring or structured delivery processes. ### Integrations, customization, and admin control Insightly is presented as an open, connected CRM rather than a closed suite. Its AppConnect messaging emphasizes no-code integration with a broad set of third-party tools, while the comparison pages stress easy connectivity and quick setup. The platform also offers configurable profiles, page layouts, role-based permissions, custom fields, and other administrative controls that make it more adaptable for teams with different processes or internal structures. Buyers looking for a CRM that can fit into an existing stack will likely focus on this area. - AppConnect integrations: Insightly says AppConnect lets users integrate third-party apps and build custom workflows without code, and the company highlights connectors to many common business tools. The comparison pages describe Insightly as easy to integrate and able to connect with existing applications through pre-built connectors. - Customization and permissions: The CRM includes configurable profiles and page layouts, custom fields, role-based permissions, custom objects, and other admin controls depending on plan. Reviewers frequently describe the product as highly customizable and flexible for adapting to specific business needs. - Data management and record organization: Insightly emphasizes relationship linking between contacts and organizations, batch updates, file attachments from the cloud, and a single source for customer data. These capabilities are meant to help teams keep account records organized and accessible as they grow. ## Target market ### Teams and use cases - Growing B2B teams that want CRM, project delivery, and service workflows in one platform. - Sales-led organizations that need pipeline management, reporting, and automation without a large implementation burden. - Professional services, consulting, agencies, manufacturing, finance, healthcare, and other industries that need flexible customer relationship management. ### Company sizes - Small and medium-sized businesses. - Mid-sized businesses. - Teams that are large enough to need customization, but not necessarily an enterprise-heavy platform. ### Industries - Professional services - Consulting - Agencies - Manufacturing - Finance - Healthcare - Information ### Poor-fit caveats - The product materials suggest Insightly is less ideal for buyers who want a pure, minimal sales-only CRM with no project or service layer. - Some review feedback mentions customer service responsiveness and navigation complexity, so teams that need very hands-on support may want to evaluate this carefully. - If a buyer wants the deepest possible enterprise customization or a large bundled ecosystem, the more streamlined Insightly approach may not be the right fit. ## Buyer personas ### Sales leader Owns pipeline visibility, team productivity, and forecasting. **Buying triggers** - Need to replace a more complex CRM. - Need faster setup and quicker time to value. - Want better pipeline reporting and automation. ### Operations or delivery manager Coordinates post-sale execution, project delivery, and internal handoffs. **Buying triggers** - Won deals now need structured delivery workflows. - Projects are tracked in separate tools today. - The team needs visibility from sale through completion. ### Marketing or revenue operations lead Connects CRM data to marketing automation, reporting, and integrated workflows. **Buying triggers** - Need to align CRM with marketing automation. - Need to reduce data silos across systems. - Need no-code integrations with common business tools. ## About the company Insightly presents itself as a modern CRM platform built to help teams sell smarter, manage relationships, and extend into marketing automation, support, and project delivery from the same product family. The company also frames the platform as a single data platform with AppConnect for integrations and a CRM-first approach that was designed for growing businesses. - Verified fact: The website describes Insightly as a modern CRM teams love. - Verified fact: Insightly says it offers CRM, marketing automation, AppConnect, support and ticketing, AI features, and project management. - Verified fact: The company says its products serve thousands of companies across nearly every industry. - Verified fact: TrustRadius describes Insightly as available in any vertical and addable with companion products for marketing automation, customer service, and integrations. - Limitation: Some review feedback mentions slow or unhelpful customer service. - Limitation: Some reviewers cite UI/UX and navigation complexity. - Limitation: The company’s messaging is broad and spans multiple adjacent products, so buyers should verify which capabilities are included in the plan they are evaluating. ## Competitive landscape Insightly positions itself against larger, more complex CRMs by emphasizing ease of setup, lower cost, and built-in project management. On its comparison pages, the company argues that HubSpot can function as a more closed system, while Salesforce is more expensive and complex for many buyers. Insightly also contrasts itself with mid-market alternatives by highlighting faster time to value, open integrations, and a CRM-first product design. - HubSpot CRM - Salesforce - Nutshell - Pipedrive - Copper - Monday.com - SugarCRM - Zoho CRM - Odoo CRM ## AI visibility dashboard | Assistant | Visibility | |---|---| | all | 33.6 | | claude | 82.7 | | gemini | 51.8 | ## Sources AI trusts - hubspot.com (126) - salesforce.com (81) - activecampaign.com (70) - adobe.com (58) - matomo.org (50) - pipedrive.com (39) - zoho.com (39) - piwik.pro (35) - nimble.com (34) - oracle.com (34) - microsoft.com (22) - g2.com (21) - google.com (21) - youtube.com (21) - braze.com (20) - klaviyo.com (20) - sugarcrm.com (20) - hotjar.com (19) - mixpanel.com (15) - woopra.com (15) ## Real AI answers ### claude Question: Which CRM is best for a growing B2B sales team? Answer: For a growing B2B sales team, Pipedrive and HubSpot CRM are top choices. Pipedrive excels with its visual pipeline management and intuitive interface, making it ideal for sales-focused teams scaling up. HubSpot CRM offers a robust free tier with excellent scalability, integrating marketing and sales tools as you grow. Salesforce remains the enterprise standard with unmatched customization and ecosystem, though it requires more resources. Close CRM is purpose-built for B2B inside sales teams with built-in calling and email automation. Zoho CRM and Freshsales provide strong value for mid-market teams with AI features and affordable pricing. For simpler needs, Nutshell offers great usability without overwhelming complexity. Your choice depends on team size, budget, and technical resources—Pipedrive and HubSpot balance ease-of-use with growth potential best. ### claude Question: How customizable are the pipeline stages and fields? Answer: Most modern CRMs offer strong pipeline customization. Salesforce and Microsoft Dynamics 365 Sales provide enterprise-grade customization with custom objects, fields, and complex workflows. Pipedrive is renowned for its intuitive pipeline customization, allowing unlimited pipelines and custom fields across all plans. HubSpot CRM offers extensive customization including custom properties and pipeline stages in paid tiers. Zoho CRM and SugarCRM provide robust field and stage customization with workflow automation. monday CRM stands out with its highly visual, no-code customization approach. Freshsales, Copper CRM, and Nutshell offer solid mid-market customization options. Close CRM and Insightly CRM provide good flexibility for sales-focused teams. Budget-friendly options like Less Annoying CRM and Capsule CRM offer simpler but adequate customization for small businesses. ### gemini Answer: Many CRM products offer robust customization for pipeline stages and fields. Salesforce, SugarCRM, Microsoft Dynamics 365 Sales, and Oracle CX Sales lead with extensive configurability for sales processes, custom objects, and fields. Pipedrive, HubSpot CRM, Zoho CRM, and Freshsales also provide strong, user-friendly options for tailoring deal stages and adding custom fields to match specific sales workflows. monday CRM and ClickUp, while broader platforms, offer highly flexible ways to build custom pipelines and fields. Less Annoying CRM and Nimble CRM offer more basic customization, focusing on simplicity. ### claude Question: Can the CRM support both marketing and sales use cases? Answer: Yes, several CRMs excel at supporting both marketing and sales use cases. HubSpot CRM is the standout choice, offering integrated marketing automation, email campaigns, lead nurturing, and sales pipeline management in one platform. Salesforce provides comprehensive marketing and sales capabilities through Sales Cloud and Marketing Cloud integration. Zoho CRM includes built-in marketing automation, email marketing, and social media management alongside sales tools. ActiveCampaign combines powerful marketing automation with CRM sales features. Microsoft Dynamics 365 Sales integrates with Dynamics 365 Marketing for end-to-end coverage. Freshsales (part of Freshworks) offers marketing automation and sales features. SugarCRM supports both through its Sales and Marketing modules. For smaller teams, Insightly CRM provides integrated marketing and sales tools at a more accessible price point. Visibility score: 33.6 Mention rate: 40.6% Eligible runs: 32 ## Category rankings | Category | Rank | Visibility | |---|---|---| | CRM | 13 | 33.6 | ## Citation domains - pipedrive.com (1) - hubspot.com (1) - salesforce.com (1) - close.com (1) - zoho.com (1) Enriched at: 2026-07-15T15:03:06.179391+00:00 ## Sources - Source: https://www.trustradius.com/products/insightly/reviews - Source: https://www.trustradius.com/compare-products/insightly-vs-odoo-crm - Source: https://www.insightly.com/ - Source: https://www.insightly.com/comparison-lp-sfdc - Source: https://www.insightly.com/pricing-plans - Source: https://www.insightly.com/comparison-lp-hubspot Use with attribution: "Source: Slate Index".