# Alternatives to the most popular contact center platform

Category: Contact Center. Intent: commercial. Top brand: Genesys.

Page: https://slateindex.ai/prompt/alternatives-to-the-most-popular-contact-center-platform-cltr2kxzrq · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Five9 | 100% |
| Genesys | 100% |
| CXone | 100% |
| Talkdesk CX Cloud | 100% |
| Twilio Flex | 100% |
| Amazon Connect | 67% |
| Zendesk | 67% |
| AWS | 67% |
| RingCentral | 67% |
| Salesforce | 67% |
| Aircall | 67% |
| Nextiva | 67% |
| Dialpad | 33% |
| Cisco Webex Contact Center | 33% |
| 8x8 | 33% |
| HubSpot | 33% |
| Avaya | 33% |
| CloudTalk | 33% |
| Zoom Contact Center | 33% |

## Sources

- bluetweak.com (2)
- itechguides.com (2)
- nextiva.com (2)
- aircall.io (1)
- alpharun.com (1)
- ciopages.com (1)
- commsadvisor.com (1)
- contactcenternation.com (1)
- easedial.com (1)
- etr.ai (1)
- forbes.com (1)
- g2.com (1)
- gartner.com (1)
- getvoip.com (1)
- iconlogovector.com (1)
- linkedin.com (1)
- logowik.com (1)
- paytia.com (1)
- rankite.com (1)
- ringcentral.com (1)
- salesforce.com (1)
- techjockey.com (1)
- techtarget.com (1)
- toolradar.com (1)
- votelly.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Alternatives to the most popular contact center platform”, https://slateindex.ai/prompt/alternatives-to-the-most-popular-contact-center-platform-cltr2kxzrq, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).