# Alternatives to the most popular help desk platform

Category: Help Desk. Intent: commercial. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/alternatives-to-the-most-popular-help-desk-platform-pdv4gsds3a · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zendesk | 100% |
| Freshworks | 100% |
| HubSpot | 100% |
| Help Scout | 100% |
| Zoho | 100% |
| Intercom | 67% |
| Jira Service Management | 67% |
| Front | 67% |
| Gorgias | 67% |
| Helply | 33% |
| Hiver | 33% |
| Salesforce | 33% |
| LiveAgent | 33% |
| Spiceworks Cloud Help Desk | 33% |
| FreeScout | 33% |
| Tidio | 33% |
| osTicket | 33% |
| HelpDesk | 33% |
| HelpSpot | 33% |
| Xurrent | 33% |

## Sources

- freshworks.com (3)
- intercom.com (3)
- g2.com (2)
- helpdesk.com (2)
- atlassian.com (1)
- front.com (1)
- getapp.com (1)
- gorgias.com (1)
- helpscout.com (1)
- helpspot.com (1)
- hubspot.com (1)
- itechguides.com (1)
- jitbit.com (1)
- kaseya.com (1)
- liveagent.com (1)
- ones.com (1)
- tidio.com (1)
- xurrent.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Alternatives to the most popular help desk platform”, https://slateindex.ai/prompt/alternatives-to-the-most-popular-help-desk-platform-pdv4gsds3a, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).