# Best contact center platform with AI features

Category: Contact Center. Intent: commercial. Top brand: Genesys.

Page: https://slateindex.ai/prompt/best-contact-center-platform-with-ai-features-gseup36u7o · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| CXone | 100% |
| Genesys | 100% |
| Five9 | 100% |
| Talkdesk CX Cloud | 100% |
| Amazon Connect | 67% |
| AWS | 67% |
| Verint | 67% |
| Salesforce | 33% |
| Dialpad | 33% |
| Zendesk | 33% |
| Freshworks | 33% |
| RingCentral | 33% |
| Nextiva | 33% |
| Twilio Flex | 33% |

## Sources

- ringcentral.com (2)
- statwharf.com (2)
- verint.com (2)
- brightpattern.com (1)
- checkthat.ai (1)
- ciopages.com (1)
- companionlink.com (1)
- contactcenternation.com (1)
- easedial.com (1)
- eweek.com (1)
- fedramp.gov (1)
- github.com (1)
- iconlogovector.com (1)
- irisagent.com (1)
- itechguides.com (1)
- linkedin.com (1)
- logowik.com (1)
- nextiva.com (1)
- nice.com (1)
- salesforce.com (1)
- techtarget.com (1)
- telvana.com (1)
- thoughtly.com (1)
- toolradar.com (1)
- twilio.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Best contact center platform with AI features”, https://slateindex.ai/prompt/best-contact-center-platform-with-ai-features-gseup36u7o, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).