# Best help desk platform for enterprise

Category: Help Desk. Intent: commercial. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/best-help-desk-platform-for-enterprise-hbq2nxmmol · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zendesk | 100% |
| Salesforce | 100% |
| ServiceNow | 100% |
| Freshworks | 100% |
| Jira Service Management | 100% |
| Intercom | 67% |
| BMC Helix ITSM | 33% |
| HelpDesk | 33% |
| ManageEngine ServiceDesk Plus | 33% |
| Tidio | 33% |
| HelpSpot | 33% |
| HubSpot | 33% |

## Sources

- freshworks.com (3)
- helpdesk.com (2)
- intercom.com (2)
- alloysoftware.com (1)
- atlassian.com (1)
- bmc.com (1)
- g2.com (1)
- gartner.com (1)
- getmacha.com (1)
- helpspot.com (1)
- hubspot.com (1)
- manageengine.com (1)
- migratex.com (1)
- rankite.com (1)
- rework.com (1)
- salesforce.com (1)
- servicenow.com (1)
- tidio.com (1)
- zendesk.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Best help desk platform for enterprise”, https://slateindex.ai/prompt/best-help-desk-platform-for-enterprise-hbq2nxmmol, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).