# Best help desk platform with AI features

Category: Help Desk. Intent: commercial. Top brand: Freshworks.

Page: https://slateindex.ai/prompt/best-help-desk-platform-with-ai-features-jtlo2pf4xo · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Freshworks | 100% |
| Intercom | 100% |
| Zendesk | 100% |
| Help Scout | 100% |
| Zoho | 67% |
| Salesforce | 67% |
| SysAid | 33% |
| Xurrent | 33% |
| HappyFox | 33% |
| Jira Service Management | 33% |
| Tidio | 33% |

## Sources

- intercom.com (4)
- youtube.com (4)
- zendesk.com (3)
- freshworks.com (2)
- gleap.ai (2)
- itechguides.com (2)
- salesforce.com (2)
- atlassian.com (1)
- coursiv.io (1)
- deskpro.com (1)
- enjo.ai (1)
- getmacha.com (1)
- happyfox.com (1)
- helpscout.com (1)
- infotech.com (1)
- linkedin.com (1)
- motadata.com (1)
- pcmag.com (1)
- sparrowdesk.com (1)
- thecxlead.com (1)
- tidio.com (1)
- xurrent.com (1)
- zendesk.co.uk (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Best help desk platform with AI features”, https://slateindex.ai/prompt/best-help-desk-platform-with-ai-features-jtlo2pf4xo, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).