# Best live chat tool for enterprise

Category: Live Chat & AI Support. Intent: commercial. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/best-live-chat-tool-for-enterprise-hrdoy4fukp · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Intercom | 100% |
| Zendesk | 100% |
| Salesforce | 100% |
| LiveChat | 100% |
| HubSpot | 67% |
| Comm100 | 33% |
| Genesys | 33% |
| Freshworks | 33% |
| LivePerson | 33% |
| Zoho | 33% |

## Sources

- g2.com (4)
- rankite.com (3)
- comm100.com (1)
- enjo.ai (1)
- freshworks.com (1)
- gartner.com (1)
- genesys.com (1)
- hubspot.com (1)
- intercom.com (1)
- livechat.com (1)
- rework.com (1)
- salesforce.com (1)
- thesaaseducation.com (1)
- tooltester.com (1)
- zendesk.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Best live chat tool for enterprise”, https://slateindex.ai/prompt/best-live-chat-tool-for-enterprise-hrdoy4fukp, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).