# Compare the leading Contact Center platforms

Category: Contact Center. Intent: commercial. Top brand: Genesys.

Page: https://slateindex.ai/prompt/compare-the-leading-contact-center-platforms-x5lj6dtdjp · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Genesys | 67% |
| CXone | 67% |
| Five9 | 67% |
| Salesforce | 67% |
| Talkdesk CX Cloud | 67% |
| RingCentral | 67% |
| ServiceNow | 67% |
| Amazon Connect | 33% |
| Dialpad | 33% |
| Microsoft Dynamics 365 Contact Center | 33% |
| AWS | 33% |
| Cisco Webex Contact Center | 33% |
| Twilio Flex | 33% |
| 8x8 | 33% |
| Aircall | 33% |
| CloudTalk | 33% |
| Nextiva | 33% |
| Cresta | 33% |
| JustCall | 33% |
| Zendesk | 33% |

## Sources

- gartner.com (2)
- nextiva.com (2)
- bluetweak.com (1)
- ciopages.com (1)
- cresta.com (1)
- g2.com (1)
- justcall.io (1)
- ringcentral.com (1)
- techtarget.com (1)
- zendesk.co.uk (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Compare the leading Contact Center platforms”, https://slateindex.ai/prompt/compare-the-leading-contact-center-platforms-x5lj6dtdjp, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).