# Compare the leading Help Desk platforms

Category: Help Desk. Intent: commercial. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/compare-the-leading-help-desk-platforms-hcvv3yk432 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zendesk | 100% |
| Freshworks | 100% |
| Intercom | 100% |
| HubSpot | 100% |
| Jira Service Management | 100% |
| Gorgias | 67% |
| Help Scout | 67% |
| Salesforce | 67% |
| Zoho | 67% |
| ServiceNow | 33% |
| Supportbench | 33% |
| HelpDesk | 33% |
| HelpSpot | 33% |

## Sources

- intercom.com (4)
- freshworks.com (3)
- hubspot.com (3)
- atlassian.com (2)
- helpdesk.com (2)
- helpscout.com (2)
- salesforce.com (2)
- zendesk.com (2)
- zoho.com (2)
- alloysoftware.com (1)
- dragapp.com (1)
- g2.com (1)
- helpspot.com (1)
- peerspot.com (1)
- software-develop.com (1)
- supportbench.com (1)
- text.com (1)
- toolradar.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Compare the leading Help Desk platforms”, https://slateindex.ai/prompt/compare-the-leading-help-desk-platforms-hcvv3yk432, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).