# How do companies answer customers in real time without a dedicated tool?

Category: Live Chat & AI Support. Intent: informational. Top brand: WhatsApp Business.

Page: https://slateindex.ai/prompt/how-do-companies-answer-customers-in-real-time-without-a-srwikjqiad · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| WhatsApp Business | 67% |
| HubSpot | 67% |
| Gorgias | 33% |
| Zendesk | 33% |
| Intercom | 33% |
| Zapier | 33% |
| Comm100 | 33% |
| Tidio | 33% |
| Front | 33% |
| Salesforce | 33% |

## Sources

- gorgias.com (5)
- hubspot.com (3)
- ibm.com (2)
- comm100.com (1)
- front.com (1)
- helpdesk.com (1)
- salesforce.com (1)
- tidio.com (1)
- whatismyalternative.com (1)
- zapier.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “How do companies answer customers in real time without a dedicated tool?”, https://slateindex.ai/prompt/how-do-companies-answer-customers-in-real-time-without-a-srwikjqiad, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).