# How do companies handle customer calls and messages without a dedicated tool?

Category: Contact Center. Intent: informational. Top brand: Zendesk.

Page: https://slateindex.ai/prompt/how-do-companies-handle-customer-calls-and-messages-without-k7blyn3q5p · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zendesk | 67% |
| Salesforce | 67% |
| Zoho | 33% |
| Aircall | 33% |
| Intercom | 33% |
| Front | 33% |
| HubSpot | 33% |
| Microsoft Dynamics 365 Contact Center | 33% |

## Sources

- goodcall.com (2)
- slack.com (2)
- aircall.io (1)
- axiomworkspace.com (1)
- businesstoday.in (1)
- capterra.com (1)
- cmswire.com (1)
- commsadvisor.com (1)
- digitalstorming.com (1)
- front.com (1)
- gettyimages.com (1)
- hubspot.com (1)
- hubspotusercontent00.net (1)
- keeping.com (1)
- mcabralpublicidade.com.br (1)
- microsoft.com (1)
- outsourceaccelerator.com (1)
- pipedrive.com (1)
- registrodiario.com.br (1)
- rework.com (1)
- salesforce.com (1)
- salesfresh.com (1)
- serif.ai (1)
- verveit.com (1)
- voapps.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “How do companies handle customer calls and messages without a dedicated tool?”, https://slateindex.ai/prompt/how-do-companies-handle-customer-calls-and-messages-without-k7blyn3q5p, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).