# How do companies resolve customer tickets without a dedicated tool?

Category: Help Desk. Intent: informational. Top brand: Google Sheets.

Page: https://slateindex.ai/prompt/how-do-companies-resolve-customer-tickets-without-a-vijb7outqu · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| HubSpot | 100% |
| Zendesk | 100% |
| Front | 67% |
| HelpDesk | 67% |
| Salesforce | 67% |
| Google Sheets | 33% |
| Hiver | 33% |
| Intercom | 33% |
| Supportbench | 33% |
| Freshworks | 33% |
| Zoho | 33% |

## Sources

- hubspot.com (4)
- front.com (3)
- bigin.com (1)
- customerservicemanager.com (1)
- helpdesk.com (1)
- hiverhq.com (1)
- hubspotusercontent00.net (1)
- salesforce.com (1)
- sparrowdesk.com (1)
- supportbench.com (1)
- zendesk.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “How do companies resolve customer tickets without a dedicated tool?”, https://slateindex.ai/prompt/how-do-companies-resolve-customer-tickets-without-a-vijb7outqu, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).