# How do I choose a contact center platform for a mid-market team?

Category: Contact Center. Intent: informational. Top brand: Salesforce.

Page: https://slateindex.ai/prompt/how-do-i-choose-a-contact-center-platform-for-a-mid-market-zr3qkqgysm · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Salesforce | 100% |
| HubSpot | 100% |
| CloudTalk | 67% |
| Zendesk | 67% |
| RingCentral | 67% |
| Microsoft Dynamics 365 Contact Center | 33% |
| Nextiva | 33% |
| Genesys | 33% |
| Five9 | 33% |
| JustCall | 33% |
| Aircall | 33% |
| Talkdesk CX Cloud | 33% |
| CXone | 33% |
| Dialpad | 33% |
| 8x8 | 33% |
| Amazon Connect | 33% |
| AWS | 33% |

## Sources

- cloudtalk.io (2)
- ringcentral.com (2)
- 8x8.com (1)
- aircall.io (1)
- amazon.com (1)
- bluetweak.com (1)
- callcenteradvisor.com (1)
- ciopages.com (1)
- commsadvisor.com (1)
- dialpad.com (1)
- five9.com (1)
- genesys.com (1)
- hubspot.com (1)
- itechguides.com (1)
- justcall.io (1)
- nextiva.com (1)
- nice.com (1)
- salesforce.com (1)
- talkdesk.com (1)
- wavenet.co.uk (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “How do I choose a contact center platform for a mid-market team?”, https://slateindex.ai/prompt/how-do-i-choose-a-contact-center-platform-for-a-mid-market-zr3qkqgysm, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).