# How do I choose a help desk platform for a mid-market team?

Category: Help Desk. Intent: informational. Top brand: Salesforce.

Page: https://slateindex.ai/prompt/how-do-i-choose-a-help-desk-platform-for-a-mid-market-team-2d5byotq7q · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Freshworks | 100% |
| Zendesk | 100% |
| Salesforce | 67% |
| Intercom | 67% |
| Jira Service Management | 67% |
| Zoho | 67% |
| HubSpot | 33% |
| Help Scout | 33% |
| ServiceNow | 33% |
| HelpDesk | 33% |
| Supportbench | 33% |

## Sources

- intercom.com (3)
- hubspot.com (2)
- mojohelpdesk.com (2)
- rework.com (2)
- atlassian.com (1)
- bluetweak.com (1)
- console.com (1)
- desk365.io (1)
- freshworks.com (1)
- g2.com (1)
- getmacha.com (1)
- helpdesk.com (1)
- itechguides.com (1)
- nextiva.com (1)
- pcmag.com (1)
- supportbench.com (1)
- suptask.com (1)
- text.com (1)
- unity-connect.com (1)
- ustechautomations.com (1)
- zendesk.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “How do I choose a help desk platform for a mid-market team?”, https://slateindex.ai/prompt/how-do-i-choose-a-help-desk-platform-for-a-mid-market-team-2d5byotq7q, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).