# How do I choose a live chat tool for a mid-market team?

Category: Live Chat & AI Support. Intent: informational. Top brand: Intercom.

Page: https://slateindex.ai/prompt/how-do-i-choose-a-live-chat-tool-for-a-mid-market-team-fargbfepw6 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Intercom | 100% |
| Zendesk | 100% |
| HubSpot | 100% |
| Salesforce | 67% |
| Freshworks | 67% |
| LiveChat | 67% |
| Crisp | 67% |
| Front | 33% |
| Tidio | 33% |

## Sources

- intercom.com (3)
- rankite.com (2)
- rework.com (2)
- capterra.com (1)
- commercial.ai (1)
- dupple.com (1)
- ezyconn.com (1)
- featurebase.app (1)
- hackceleration.com (1)
- hubspot.com (1)
- itechguides.com (1)
- kommunicate.io (1)
- livechat.com (1)
- softwareadvice.com (1)
- virtual-pc.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “How do I choose a live chat tool for a mid-market team?”, https://slateindex.ai/prompt/how-do-i-choose-a-live-chat-tool-for-a-mid-market-team-fargbfepw6, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).