# How much does a contact center platform cost per month?

Category: Contact Center. Intent: transactional. Top brand: Genesys.

Page: https://slateindex.ai/prompt/how-much-does-a-contact-center-platform-cost-per-month-fopiwukzqj · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Amazon Connect | 67% |
| Genesys | 67% |
| CXone | 67% |
| CloudTalk | 33% |
| Talkdesk CX Cloud | 33% |
| Nextiva | 33% |
| CallHippo | 33% |
| Five9 | 33% |
| Salesforce | 33% |
| Microsoft Dynamics 365 Contact Center | 33% |

## Sources

- rankite.com (3)
- cloudtalk.io (2)
- businessnewsdaily.com (1)
- callhippo.com (1)
- costbench.com (1)
- costofsoftware.com (1)
- customerexperience.io (1)
- dialerbee.com (1)
- easedial.com (1)
- eesel.ai (1)
- genesys.com (1)
- getlexiai.com (1)
- inflectioncx.com (1)
- nextiva.com (1)
- paytia.com (1)
- plumvoice.com (1)
- retellai.com (1)
- telecomauditguide.com (1)
- toolradar.com (1)
- viewpointanalysis.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “How much does a contact center platform cost per month?”, https://slateindex.ai/prompt/how-much-does-a-contact-center-platform-cost-per-month-fopiwukzqj, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).