# Is there a free help desk platform for small teams?

Category: Help Desk. Intent: transactional. Top brand: Zoho.

Page: https://slateindex.ai/prompt/is-there-a-free-help-desk-platform-for-small-teams-qvqfipk6r5 · data of 2026-11-03

## Brands named

| Brand | Share of engines |
|---|---|
| Zoho | 100% |
| Help Scout | 100% |
| Jira Service Management | 100% |
| Freshworks | 67% |
| HubSpot | 67% |
| Spiceworks Cloud Help Desk | 67% |
| ProProfs Help Desk | 33% |
| FreeScout | 33% |
| HelpDesk | 33% |
| Tidio | 33% |
| Hiver | 33% |
| HelpSpot | 33% |

## Sources

- helpdesk.com (2)
- helpscout.com (2)
- atlassian.com (1)
- dragapp.com (1)
- dupple.com (1)
- freshworks.com (1)
- getmacha.com (1)
- helpspot.com (1)
- hiverhq.com (1)
- hubspot.com (1)
- rankite.com (1)
- reddit.com (1)
- rework.com (1)
- tawk.to (1)
- tidio.com (1)
- toolradar.com (1)
- zoho.com (1)

## Definitions

- Visibility (0–100): how often and how high AI answers name the brand, weighted by position.
- Mention rate: share of collected AI answers that name the brand.
- Share of voice: the brand's mentions as a share of all brand mentions in the category.
- Citation authority: share of answers naming the brand that cite the brand's own site.

Cite as: SlateIndex, “Is there a free help desk platform for small teams?”, https://slateindex.ai/prompt/is-there-a-free-help-desk-platform-for-small-teams-qvqfipk6r5, data of 2026-11-03. Licence: CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/).